- I enjoy keeping fit by going to the gym and going on runs and walks so that i meet my daily target of 10,000 steps a day
- I am a big Theatre fan and I did Musical theatre and Drama for 9 years from the age of 8 up until 17
Lucy Spencer
Liverpool ,Merseyside
Summary
International Relations student with strong research, analytical thinking and global awareness for policy, public affairs or international development roles. Customer-facing work has built clear communication, calm conflict resolution and adaptability in busy settings. Brings reliable support to teams and careful attention to people’s needs.
Overview
4
4
years of professional experience
Work History
Sales Assistant
H&M
Liverpool, Merseyside
09.2024 - Current
- Engaged customers with clear communication and a friendly demeanor, ensuring they felt listened to and valued even during busy periods.
- Provided calm, patient customer service, assisting customers in locating products and ensuring a positive shopping experience.
- Maintained punctuality and consistency during shifts, contributing to smooth team operations.
Camp Counsellor
Summit Camp and Travel
Honesdale, Pennsylvania
06.2026 - 08.2026
- My job as a specialist consisted of designing and delivering all‑inclusive and adaptable activity “lessons” to special‑needs individuals ranging from young children to adults.
- Developed exceptional emotional intelligence and crisis‑resolution skills by managing behavioural emergencies and high‑pressure situations calmly and effectively.
- I worked as a summer camp counsellor at a special needs sleepaway camp.
- Collaborated with a diverse, international team, adapting communication styles to enhance team cohesion and effectiveness.
Kiosk Worker
Sodexo
Liverpool, Merseyside
11.2022 - 05.2025
- Maintained tidy workstation by clearing items and recycling waste, ensuring compliance with cleanliness and quality standards.
- Assisted in stocktaking by counting and documenting inventory, contributing to accurate record-keeping.
- Adapted sales approach in response to customer behaviour and preferences to boost sales figures.
- Dealt with a large age range of customers and was able to appropriately adapt my communication style
Waitress
Liverpool Football Club
Liverpool, Merseyside
08.2022 - 08.2024
- Enhanced customer experience by serving each guest with genuine positivity and enthusiasm.
- Supported colleagues during peak times, promoting a team-oriented atmosphere that improved service quality and maintained composure under pressure.
- Maintained food safety and hygiene standards, ensuring a clean and safe dining environment for all guests.
Sales Assistant
Clarks
Liverpool, Merseyside
06.2023 - 09.2023
- Trained in measuring shoe sizes for children aged 11 months to 16 years, enhancing customer service skills.
- Organised stock room for easy access to products, streamlining inventory management.
- Assisted customers in selecting products by offering tailored advice to meet individual needs.
Education
Bachelor of Arts - International relations
University of Liverpool
Liverpool01-2027
A-Levels -
Carmel college
St Helens 01-2024
GCSEs -
Broughton Hall Catholic High School
Liverpool01-2022
Skills
- Sales analytics
- Customer service
- Face-to-face selling
- Client engagement
- Crisis management
- Cross cultural communication
- Patience and empathy
- Positive attitude
Interests
Timeline
Camp Counsellor
Summit Camp and Travel
06.2026 - 08.2026
Sales Assistant
H&M
09.2024 - Current
Sales Assistant
Clarks
06.2023 - 09.2023
Kiosk Worker
Sodexo
11.2022 - 05.2025
Waitress
Liverpool Football Club
08.2022 - 08.2024
Bachelor of Arts - International relations
University of Liverpool
A-Levels -
Carmel college
GCSEs -
Broughton Hall Catholic High School