Lucy Smyth

• Provided friendly, enthusiastic support to pupils in individual and group support settings.
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Observed pupils closely in classroom environment to foster engagement.
• Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
• Created positive, engaging learning environments to improve student experiences.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.

I am currently carrying out my work experience placement here to go towards my Health and Social Care A Level

• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Assisted customers in locating specific items to boost satisfaction.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Maintained knowledge of products and features to provide recommendations to customers.
• Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Requested and checked customer IDs at checkout for age-restricted products.