Lucy Smith
York,North Yorkshire
Summary
My experience of being a barista in customer service has led me to become an approachable, confident and conscientious individual. I remain calm and collected in busy environments, following orders and communicating with the team. I am always hard-working organised and committed to my job.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work history
Barista
Starbucks Bilbrough Top
York
2022.06 - Current
- Built and nurtured customer loyalty by remembering personal preferences.
- Trained new staff members with positive reinforcement and respectful, motivational coaching.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Classroom Assistant
Starbrite Studios
York
2021.09 - 2022.04
- Preparing dance studio for classes and children’s activities
- Completing the attendance register
- Motivated students to develop self-confidence and improve session engagement.
- Supported main teacher to prepare students for upcoming shows.
- Trained people aged six to 13 in a range of dance styles.
- Helping ensure rules and behaviour guidelines are followed.
Volunteer Helper
Holiday Club
York
2017.07 - 2020.07
- Providing general assistance to the leaders
- Helping to prepare and run group games, art activities and outside play.
- Participated in staff meetings to gather more information and updates.
Education
Extended Diploma in Musical Theatre - Musical Theatre and Dance
CAPA College
Wakefield 2022.09 -
Manor CE Academy
York 2017.09 - 2022.05
Copmanthorpe Primary School
York 2010.09 - 2017.07
Skills
- Beverage preparation
- Food preparation and safety
- Dietary requirement awareness
- Strong communication
- Teamwork and collaboration
- Customer service
- Warmly greeting guests
- Latte art
Accomplishments
- Part of a team that got the school involved in sport to raise money for a defibrillator 2017
- Superb annual contribution award - Religious Studies 2018
- Key Stage 3 Young Leaders Award 2018
- Secondary School Principal Award for Outstanding coursework in English language and Literature 2019
- Dance Awards from the IDTA exam board:
- Freestyle Stardance - One - 07/20/18
- Freestyle Stardance - Two - 07/05/19
- Grade 1 - Theatre Gymnastics - Orange - 07/05/19
- Grade 1 - Ballet - Distinction - 11/15/20
- Grade 1 - Theatre Craft - Distinction - 11/15/20
- Freestyle One Dance - Green - 06/01/21
- Grade 1 - Tap - Distinction - 08/09/21
- Grade 2 - Ballet - Distinction - 08/09/21
- Theatre Craft Team - Bronze - Honours - 08/09/21
Personal Information
Date of birth: 05/21/06
Timeline
Extended Diploma in Musical Theatre - Musical Theatre and Dance
CAPA College
2022.09 -
Barista
Starbucks Bilbrough Top
2022.06 - Current
Classroom Assistant
Starbrite Studios
2021.09 - 2022.04
Manor CE Academy
2017.09 - 2022.05
Volunteer Helper
Holiday Club
2017.07 - 2020.07
Copmanthorpe Primary School
2010.09 - 2017.07