Lucy Siner
Liverpool,merseyside
Summary
A dedicated professional with a strong ability to perform under pressure, possessing extensive experience in data protection and safeguarding, including a thorough understanding of GDPR regulations. Skilled in managing challenging behaviours and implementing risk assessments to minimise triggers, complemented by excellent time management and communication skills. Demonstrates adaptability in supporting diverse learning needs with sensitivity and understanding, enhanced by personal experience in interacting with children with additional needs. Known for creativity and artistic flair, aiming to leverage these competencies towards fostering inclusive environments that promote growth and development.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
Service manager
Lifeways Community Care
Liverpool, merseyside
2024.10 - 2025.12
- Developed an efficient workflow to reduce service downtime.
- Improved response times, resulting in higher client satisfaction rates.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Managed customer complaints for improved business reputation.
- Delegated tasks effectively to maximise team potential and productivity.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Coordinated staff development training to improve overall service delivery.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Fostered strong relationships with clients through excellent customer service skills.
Service manager
United Response
liverpool, merseyside
2023.08 - 2024.09
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Improved response times, resulting in higher client satisfaction rates.
- Fostered strong relationships with clients through excellent customer service skills.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Coordinated staff development training to improve overall service delivery.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Led team meetings to set performance goals and review progress regularly.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Delegated tasks effectively to maximise team potential and productivity.
- Managed customer complaints for improved business reputation.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Actioned feedback from service users, resulting in improved satisfaction levels.
Senior care assistant
beechwood specialist services
liverpool, merseyside
2019.06 - 2023.08
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Contributed to the preparation of meals, following specific dietary requirements of each resident.
- Encouraged a positive community atmosphere within the facility through organising events.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Facilitated social activities for stimulation and engagement of residents.
- Maintained accurate records of resident's progress and medical history.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Submitted reports to manager regarding status of client.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Minimised care continuity issues by keeping thorough, accurate records.
- Encouraged participation in social activities, promoting positive socialisation and community inclusion.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Organised activities and exercises to promote physical and mental well-being.
Senior health care assistant
HC One
liverpool, merseyside
2008.02 - 2018.08
- Advocated on behalf of patients to secure resources.
- Provided emotional support, enhancing patient mental well-being.
- Coordinated discharge planning to ease transition home.
- Liaised with multi-disciplinary teams for coordinated care approach.
- Maintained strict confidentiality with sensitive patient information.
- Built trusting relationships through compassionate bedside manner.
- Led staff training to develop care skills.
- Administered medication for effective pain management.
- Complied with regulations and policies; upheld high standard of care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Submitted reports to manager regarding status of client.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Catering assistant
Guilds Associates
liverpool, merseyside
2004.04 - 2007.01
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Followed recipes meticulously to maintain consistency in taste and quality.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Set up dining areas for special events, improving the overall ambiance.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Collaborated with other team members for smooth catering operations during events.
- Enhanced customer experience by promptly addressing queries and complaints.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
Education
btec first diploma - health and social care
liverpool community college
liverpool 2003.09 - 2004.07
Diploma of Higher Education - travel and tourism
liverpool community college
Liverpool 2005.09 - 2006.07
NVQ Level 2 - health and social care in adults
City & Guilds
Liverpool 2008.09 - 2009.06
NVQ Level 3 - health and social care in adults
City & Guilds
Liverpool 2010.09 - 2011.06
NVQ Level 5 - health and social care in adults and young people
City & Guilds
Liverpool 2015.09 - 2016.06
Skills
- Good under pressure
- Experience with data protection and safeguarding, understanding of GDPR regulations
- Experience working with challenging behaviours, and implementing risk assessment's to limit triggers
- Good with time management
- Patience and strong communication
- Adaptability to support diverse learning needs
- Good sense of sensitivity and understanding
- Very creative and artistic
A personal strength is that i have a daughter with additional needs so i have gained a lot of personal experience on how to interact and help children with additional needs
Timeline
Service manager
Lifeways Community Care
2024.10 - 2025.12
Service manager
United Response
2023.08 - 2024.09
Senior care assistant
beechwood specialist services
2019.06 - 2023.08
NVQ Level 5 - health and social care in adults and young people
City & Guilds
2015.09 - 2016.06
NVQ Level 3 - health and social care in adults
City & Guilds
2010.09 - 2011.06
NVQ Level 2 - health and social care in adults
City & Guilds
2008.09 - 2009.06
Senior health care assistant
HC One
2008.02 - 2018.08
Diploma of Higher Education - travel and tourism
liverpool community college
2005.09 - 2006.07
Catering assistant
Guilds Associates
2004.04 - 2007.01
btec first diploma - health and social care
liverpool community college
2003.09 - 2004.07