Lucy Sherwin
Wickford,England
Summary
Dedicated Administrative Assistant with strengths in customer service and communication. Manages incoming calls and emails, ensuring timely responses and effective routing of inquiries. Resolves customer issues through active listening and clear problem-solving strategies. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
4
4
years of professional experience
Work History
Administrative assisstant
Close Brothers
Wickford, Essex
09.2024 - Current
- Managed incoming calls and emails, ensuring timely responses and effective routing of inquiries to relevant departments.
- Facilitated customer interactions through active listening to fully comprehend requests and address concerns effectively.
- Resolved customer issues by employing effective communication strategies and delivering clear, step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Developed excellent working knowledge of industry trends and improvements in processes.
Shop Assistant
Sainsburys
South Woodham Ferrers , Essex
05.2023 - 08.2024
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Assisted customers with wide selection of products and services.
Server
The Shepherd and Dog
Billericay, Essex
04.2022 - 05.2023
- Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
- Responded to requests promptly and efficiently.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
Education
A-Levels - Criminology
Mayflower high school
Billericay, ESS01-2024
A-Levels - Sociology
Mayflower High school
Billericay 01-2024
Skills
- Customer service
- Active listening
- Communication strategies
- Time management
- Document preparation
- Team collaboration
- Problem solving
- Customer relationship management
- Attention to detail
- Administrative skills
- Organisational skills
- Patience and diplomacy
- Decision-Making confidence
- Confidentiality maintenance
Timeline
Administrative assisstant
Close Brothers
09.2024 - Current
Shop Assistant
Sainsburys
05.2023 - 08.2024
Server
The Shepherd and Dog
04.2022 - 05.2023
A-Levels - Criminology
Mayflower high school
A-Levels - Sociology
Mayflower High school