LUCY SARFO MINTA
Hartlepool,UNITED KINGDOM
Summary
Strong background in supporting vulnerable people and delivering exceptional customer service. Demonstrates excellent time management, multi-tasking, and organizational skills. Adept at problem-solving, coordinating tasks, and working both independently and as part of a team. Committed to promoting equality and diversity in the workplace while maintaining flexibility and adaptability.
Experienced Support Coordinator with knack for streamlining processes and improving team coordination and ensuring timely resolution of client issues. Known for creating collaborative environment that boosts productivity and client satisfaction.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Support coordinator
Home Group
Durham, Durham
09.2024 - 01.2025
- Physical and mental health services
- Domestic Abuse and all other kind of abuse
- Support with Homelessness
- Moving home due to mobility, medical issues or other needs
- Drug and Alcohol use
- Practical and emotional support
- Social Activities, befriending service and well being services for new customers
- Processing referrals for our customers and completing assessments
- This is for both our hospital discharge floating support service and our dispersed properties
- Housing management task for the dispersed properties including weekly fire safety checks, personal evacuations plans and monthly defect checks
- Reporting any repairs from our tenants to ourselves and making sure these are booked
- Helping to set up new incensed agreements for customers and applications completed for housing benefits and other safety checks
- Coordinated multiple support projects to enhance operational efficiency
- Completed administrative tasks promptly, maintaining an organised workspace at all times
Floating Support Worker
Home Group
Durham, County Durham
04.2024 - 09.2024
- Provided companionship during outings contributing to an active social life for customers
- Helped achieve customers independence through guided tasks and activities
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function
- Contributed feedback on customers progress leading to adjustments in personalised care plans
- Assisted with mobility issues enabling easier movement around the home
- Participated in regular team meetings, enhancing quality of care provided
- Provided transportation for medical appointments, ensuring timely arrival
- Assisted in maintaining a clean environment for improved client health
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management
- Provided support in social, physical and emotional areas to assist clients with integration into local community
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action
- Identified key customers needs to develop targeted support programmes
Teaching assistant
Protocol Education
Middlesbrough, Redcar and Cleveland
02.2024 - 04.2024
- Improved student engagement by utilising interactive learning techniques
- Collaborated with teaching staff in organising school events, fostering community spirit
- Provided additional support to students with special educational needs, ensuring inclusivity
- Prepared classroom materials to facilitate efficient lessons
- Offered one-on-one guidance to struggling students for improved academic performance
- Liaised between teachers and parents, maintaining open lines of communication
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments
Support worker
Luton Borough Council
Luton, Bedfordshire
02.2023 - 11.2023
- Providing care and support daily to 20 clients, and intervening during crisis periods
- Collaborating with other medical professionals to develop support plans
- Monitoring and supervising clients to ensure their safety
- Looking out for behavioural changes
- Engaging in therapy sessions with clients and occasionally their families
- Documenting and keeping clients records correctly
- Helping clients with daily activities
- Recommending clients to doctors or psychiatrists for further treatment, if necessary
- Provided essential emotional support, comfort, companionship and building relationship with clients and their families to establish trust
- Giving clients evidence-based therapy, such as Cognitive Therapy for tackling anxiety and depression
- Assessing clients whilst discussing their problems
- Educating clients' families about mental health problems faced by patients, and what can be done to lead to recovery
- Carrying out risk assessments on clients
- Ensuring patients do not harm themselves or others
- Helping to find root cause of client's mental health problems
- Accompanying clients on shopping trips and days out and provided full support during all activities
- Assisting with personal care when required including bathing and showering
Support worker
CiviCare Bed & Heart Ltd
Dunstable, Central Bedfordshire
05.2022 - 02.2023
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene
- Led group activity program to support independence and encourage community inclusion
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialize
- Improved health outcomes by delivering consistent care in collaboration with nursing team
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and well-being needs
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities
- Planned, prepared and served meals for 20 clients, strictly following prescribed dietary orders
- Administered medication with rigorous planning and record keeping
- Provided support in social, physical and emotional areas to assist clients with integration into local community
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles
Senior Health Care Assistant
Heritage Care Homes
Luton, Bedfordshire
10.2015 - 05.2022
- To provide personal care and support to Clients with wide range of needs, illnesses and disabilities, encourage independence and motivation of Client
- To assist Clients getting up in morning and going to bed at night, bath and shower, to dress and undress toileting, continence management and personal hygiene
- To maintain good communication and develop effective working relationships with Clients
- To maintain detailed accurate records in respect of care
- Administration of medication
- Assisted in all aspects of personal care, retaining comfort and dignity
- Prepared healthy meals with additional mealtime planning, feeding and support
- Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs
- Submitted reports to manager regarding status of client
- Collaborated with additional care providers to ensure seamless patient support
- Maintained optimal safety standards throughout client home and care environments, prioritizing risk-reduction, health and hygiene
- Worked professionally with care giving teams and hospital departments to maintain continuity of care
Community Support Worker
Caremark
Luton, Bedfordshire
05.2015 - 10.2015
- Caring for patients in their own homes
- Helping clients with daily personal care such as washing, dressing, using toilet and feeding them
- Supporting clients in way that maintains dignity and privacy
- Carrying out general tasks such as housework, laundry and shopping
- Providing support to over 20 physically/mentally disabled people and vulnerable adults
- Providing care to elderly living independently
- Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures
- Maintained strict confidentiality at all times, adhering to relevant company policy
Avon representative
AVON
Luton, UK
08.2008 - 05.2009
- Connected to customers using approachable sales copy in Facebook posts, online product reviews and email campaigns
- Attended training to develop expertise in product knowledge, event hosting and sales techniques
- Employed detailed product knowledge to advise customers on purchasing options and provide accessible product demonstrations
- Consistently maximised sales revenue through effective upselling to premium brands
- Drove product sales by creating visually appealing product displays, following cosmetic merchandising guidelines to ensure alignment with brand goals
- Maintained smooth-running, efficient appointments diary, ensuring continued professionalism and positive customer experiences
- Monitored current market trends to consistently offer cutting edge advice and guidance, enhancing company reputation
- Built client rapport and loyalty through effective follow-up, maintaining accurate history of client relationship in company software
Education
Functional Skills Maths Level 2 - Mathematics
CP Training Solution
Luton, United Kingdom 10.2022 - 04.2023
Level 2 Diploma in Health And Social Care (Adult) - Health And Social Care
CITY & GUILDS
10.2017 - 04.2018
Diploma - Access to Higher Education (Science)
Central Bedfordshire College
Bedfordshire, United Kingdom 09.2016 - 05.2017
Functional Skills English Level 2 - undefined
Luton Adult Learning
05.2015 - 11.2015
NVQ Level 1 - Introduction to Health, Social Care and Children and Young People Settings
CITY & GUILDS
Skills
- Good time management
- Good in Supporting vulnerable people
- Multi-tasking skills
- Good Communication Skills
- Customer service skills
- Working with my own initiative
- Flexible and adaptable to work
- Strong problem-solving skills
- Good organizational skills
- Understanding of equality & diversity at work place
- Good Team working Skills
- Excellent Coordinating Skills
Affiliations
- Watching Movies and Interacting with people
Timeline
Support coordinator
Home Group
09.2024 - 01.2025
Floating Support Worker
Home Group
04.2024 - 09.2024
Teaching assistant
Protocol Education
02.2024 - 04.2024
Support worker
Luton Borough Council
02.2023 - 11.2023
Functional Skills Maths Level 2 - Mathematics
CP Training Solution
10.2022 - 04.2023
Support worker
CiviCare Bed & Heart Ltd
05.2022 - 02.2023
Level 2 Diploma in Health And Social Care (Adult) - Health And Social Care
CITY & GUILDS
10.2017 - 04.2018
Diploma - Access to Higher Education (Science)
Central Bedfordshire College
09.2016 - 05.2017
Senior Health Care Assistant
Heritage Care Homes
10.2015 - 05.2022
Community Support Worker
Caremark
05.2015 - 10.2015
Functional Skills English Level 2 - undefined
Luton Adult Learning
05.2015 - 11.2015
Avon representative
AVON
08.2008 - 05.2009
NVQ Level 1 - Introduction to Health, Social Care and Children and Young People Settings
CITY & GUILDS
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