Lucy Ryley
Birmingham ,West Midlands
Summary
I would describe myself as a hard worker, self motivated and a good team player. confidently communicate with new people and work well under pressure. My main priority is reaching goals and targets given to me and being open to learning new things, whether that would be about my role or about myself. I am seeking a new opportunity and role within a company and would handle any training provided to me professionally and thoroughly.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work history
Team member
Greggs
Birmingham, West Midlands
2023.04 - Current
- In this role, I am expected to greet customers in a warm, welcoming and professional manner to enhance the business reputation. As I have moved forward in my position, I am entrusted with the responsibilities of training new Team Members. This has helped me develop some leadership skills, but has also taught me the importance of being patient, as people learn at different paces. Working at Greggs has helped to improve my customer service skills and my confidence, as I am dealing with many different people, both face to face and over the phone due to online delivery.
Team member
Card Factory
Birmingham, West Midlands
2022.10 - 2023.03
- This was my first job role part-time while also being at college, which gave me organisational and time management skills as I had to focus on going to work and still focusing on my course work ensuring it was handed in on time and completed efficiently. My role as Team Member was to deliver balloon orders promptly and taking card and cash payments, ensuring high levels of customer satisfaction, also being able to handle difficult customers by being understanding of their issue and offering alternative items, resulting in conflict resolution. As my first job in the retail industry Card Factory gave me a clear insight on how to communicate with customers in a professional and welcoming manner, gaining confidence while working under pressure.
Education
GCSEs -
Colmers School & Sixth Form College
Birmingham A-Levels - Business BTEC National Diploma Level 3
South & City College Longbridge
Birmingham 2022.09 - 2024.07
Skills
- Communication
- Customer service
- Active listening
- Collaborative
- Multi tasking
- Training and development
Timeline
Team member
Greggs
2023.04 - Current
Team member
Card Factory
2022.10 - 2023.03
A-Levels - Business BTEC National Diploma Level 3
South & City College Longbridge
2022.09 - 2024.07
GCSEs -
Colmers School & Sixth Form College