Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lucy Russell

Summary

I am a reliable, ambitious and a hardworking person who has developed a mature and responsible approach to any task that I undertake or situation I'm presented with. I thrive off pushing myself to be the best I can possibly be and have a drive to help and motivate others. I love working in an environment where I can interact with customers, and overall make a difference to someone's day. I enjoy working together and leading teams in order to help the business to run smooth and effectively.

Working in fast paced environments has given me the ability to work well under pressure and multitask many things.

Overview

4
4
years of professional experience

Work history

JNR front of house manager

Wagamama
Telford, Shropshire
01.2025 - Current
  • Managed team rosters to maintain optimal customer service levels.
  • Resolved customer complaints promptly, ensuring satisfaction and repeat business.
  • Liaised with suppliers, securing timely delivery of fresh ingredients and supplies.
  • Conducted regular training sessions for staff to improve service quality.
  • Enforced company policies consistently, maintaining a disciplined work environment.
  • Monitored compliance with health and safety regulations amongst all staff members.
  • Addressed any operational issues swiftly, reducing potential disruptions in service.
  • Coordinated logistics during busy periods ensuring uninterrupted service flow.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Handled cash drawer reconciliations meticulously, ensured proper balance at the end of shift.
  • Performed daily accounting tasks including preparing cheques, making bank deposits, verifying credit card charges.
  • Prepared sealed cash bags and completed G4S documentation to compliance standards.

Front of house team member

Wagamama
Telford, Shropshire
11.2021 - Current

Delivered checks, collected cash or credit card payments and provided receipt or customers.
• Participated in staff metings to discuss specials, menu changes
and group reservations
• Regularly communicated with kitchen and bar staff to maintain
smooth front of house operations, minimising potential service
delays.
* Formed friendly, courteous service , maximising positve customer
satisfaction ratings.
• Served meals and drinks with profesionalism and skill maintaining high presentation and quality standards.
• Kept guest tables neat and tidy by regularly clearing away dirty
dishes and used glasses and wiping down surfaces.
• Took food and beverage orders using POS system or order slips to maintain accuracy.
• Checked in with customers during meals to check orders were
received corectly and met guests' expectations.
• Discused menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
* Used upsetting methods featuring specials to complement dishes.
• Warmly greeted guests upon arrival to create welcoming

  • Adapted swiftly to changing situations for uninterrupted service quality.
  • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.

Crew member

Burger King
Telford, Shropshire
06.2021 - 09.2021

Shared product knowledge to answer customer questions and make
sugestions.
• Leveraged strong ambition and business acumen, regularty
exceeding targets and expectations.
• Acted as team player by helping colleagues finish their tasks.
• Supported store goals by maximising sales opportunities and
providing great quality service.
• Atended to customers with friendly and accurate service.

  • Implemented promotional strategies to attract more customers during off-peak hours.

Education

Level 3 Diploma - Travel and Tourism

Shrewsbury College
Shropshire
09/2020 - 06/2022

GCSEs -

The Telford Langley School
Shropshire
09/2015 - 03/2020

Skills

  • Strong leadership skills with the ability to motivate a team
  • Excellent communication with both staff and customers
  • Confident decision making during busy or high pressure situations
  • Skilled in resolving conflicts and managing team performance
  • Accurate and reliable cash handling abilities
  • Experienced in organising rota’s and managing shifts efficiency
  • Strong understanding of health & safety and compliance standards
  • Ability to coach and develop team members to improve skills and productivity

Timeline

JNR front of house manager

Wagamama
01.2025 - Current

Front of house team member

Wagamama
11.2021 - Current

Crew member

Burger King
06.2021 - 09.2021

Level 3 Diploma - Travel and Tourism

Shrewsbury College
09/2020 - 06/2022

GCSEs -

The Telford Langley School
09/2015 - 03/2020
Lucy Russell