Lucy Russell

• Managed team rosters to maintain optimal customer service levels.
• Resolved customer complaints promptly, ensuring satisfaction and repeat business.
• Liaised with suppliers, securing timely delivery of fresh ingredients and supplies.
• Conducted regular training sessions for staff to improve service quality.
• Enforced company policies consistently, maintaining a disciplined work environment.
• Monitored compliance with health and safety regulations amongst all staff members.
• Addressed any operational issues swiftly, reducing potential disruptions in service.
• Coordinated logistics during busy periods ensuring uninterrupted service flow.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Created team building initiatives to encourage upselling and meet revenue targets.
• Reconciled cash and credit card transactions to maintain accurate records.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Handled cash drawer reconciliations meticulously, ensured proper balance at the end of shift.
• Performed daily accounting tasks including preparing cheques, making bank deposits, verifying credit card charges.
• Prepared sealed cash bags and completed G4S documentation to compliance standards.

Delivered checks, collected cash or credit card payments and provided receipt or customers.
• Participated in staff metings to discuss specials, menu changes
and group reservations
• Regularly communicated with kitchen and bar staff to maintain
smooth front of house operations, minimising potential service
delays.
* Formed friendly, courteous service , maximising positve customer
satisfaction ratings.
• Served meals and drinks with profesionalism and skill maintaining high presentation and quality standards.
• Kept guest tables neat and tidy by regularly clearing away dirty
dishes and used glasses and wiping down surfaces.
• Took food and beverage orders using POS system or order slips to maintain accuracy.
• Checked in with customers during meals to check orders were
received corectly and met guests' expectations.
• Discused menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
* Used upsetting methods featuring specials to complement dishes.
• Warmly greeted guests upon arrival to create welcoming

• Adapted swiftly to changing situations for uninterrupted service quality.
• Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.

Shared product knowledge to answer customer questions and make
sugestions.
• Leveraged strong ambition and business acumen, regularty
exceeding targets and expectations.
• Acted as team player by helping colleagues finish their tasks.
• Supported store goals by maximising sales opportunities and
providing great quality service.
• Atended to customers with friendly and accurate service.

• Implemented promotional strategies to attract more customers during off-peak hours.