Lucy Roberts
Rhydywaun,Rhondda Cynon Taf
Summary
Highly skilled professional with a strong background in bilingual communication and an approachable personality. Demonstrates exceptional task prioritisation, attention to detail, and organisational skills. Known for patience, empathy, and compassion, fostering learner engagement and team collaboration. Proficient in IT competence and dedicated to maintaining a supportive and tolerant environment. Career goal includes leveraging these skills to enhance team dynamics and contribute to organisational success.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Welsh Language Immersion Support Assistant
Rhondda Cynon Taff County Borough Council
Aberdare, Rhondda Cynon Taf
06.2023 - Current
- Extended assistance to students learning Welsh as second language.
- Communicated concepts in clear, concise language to maximise readability and understanding.
- Employed active listening, communication and Welsh skills to develop positive relationships with pupils.
- Liased with class teachers to communicate the pupils progress within the Taith Iaith sessions.
- Undertook administrative duties such as preparing classroom resources.
- Created a vibrant teaching atmosphere using imaginative teaching resources which enhanced children's learning experience.
- Developed strong relationships with students for improved classroom management.
- Maintained a safe learning environment, promoting positive behaviour within the Taith Iaith sessions.
- Conducted small group sessions for enhanced learning opportunities.
- Ensured timely completion of tasks, optimising productivity within the classroom setting.
- Monitored pupil progress through regular assessment and feedback to lead teacher.
Higher Level Teaching Assistant
Caerphilly County Borough Council
Blackwood, Caerphilly County Borough
09.2020 - 05.2023
- Enhanced pupil engagement by developing and implementing interactive lesson plans.
- Assisted teachers in creating an inclusive learning environment for all students.
- Reinforced positive behaviour with consistent classroom management techniques.
- Promoted academic achievement through one-on-one support for struggling pupils.
- Prepared teaching resources and materials for effective lessons.
- Collaborated with teachers to plan and coordinate lesson activities, enhancing curriculum delivery.
- Facilitated small group sessions; aiding peer interaction and cooperative learning experiences.
- Contributed towards assessment marking; reducing workload for class teachers.
- Attended parent-teacher meetings providing additional insight into individual pupil performance.
Teaching Assistant
Teaching Personnel
04.2018 - 07.2020
- Ability to work 1-1 with children with various needs
- Communicated effectively with members of the additional learning needs team as well as teachers to ensure the students receive the best support in their education
- Assisted in lesson planning for effective curriculum delivery.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Led small group sessions for enhanced focus on challenging topics.
- Prepared classroom materials to facilitate efficient lessons.
- Managed administrative tasks, aiding smooth running of the class.
Temporary Reprographics Technician
Ysgol Gyfun Rhydywaun
11.2017 - 12.2017
- Completed jobs on schedule by prioritising tasks effectively.
- Performed quality checks on all finished work ensuring client satisfaction.
- Followed schedule and worked efficiently to meet targets.
- Replenished materials to prepare printing machines for production.
General Sales Assistant and Cash Office Worker
Matalan Retail Limited
Merthyr
10.2015 - 08.2017
- Handled money, dealt with customer queries, and handled delivery
- As a member of the cash office, my role consisted of handling money, resetting the tills for the day, sorting out the banking for the week, and also taking care of the safes
- Built strong relationships with customers, fostering brand loyalty.
- Collaborated with team members to meet daily sales targets.
- Resolved customer complaints effectively, promoting positive brand image.
Docs and Daisies Vintage
05.2014 - 03.2015
- Responsibilities included opening the store, handling money, and dealing with customer queries all by myself
Hospitality Team Member
Millennium Stadium
Cardiff
09.2013 - 03.2014
- Covered all aspects of games, conferences, and other events such as concerts
- Maintained high levels of customer service by promptly addressing guest queries.
- Assisted colleagues during peak hours for smooth operations.
- Contributed to team targets by upselling menu items.
- Facilitated payments smoothly for quick customer checkout.
- Took orders accurately reducing errors in meal preparation.
- Delivered first-class customer service for memorable guest experiences.
Education
GCSEs -
Ysgol Gyfun Rhydywaun
Aberdare, RCT 09.2012 - 08.2013
A-Levels -
Ysgol Gyfun Gymraeg Rhydywaun
Aberdare, Rhondda Cynon Taf 09.2014 - 08.2015
Access to Higher Education Diploma - Healthcare
Coleg Y Cymoedd (Aberdare Campus)
Aberdare, Rhondda Cynon Taf 09.2016 - 06.2017
Cache Level 3 Diploma - Supporting Teaching and Learning
Merthyr Collage
Merthyr Tydfil 09.2018 - 10.2019
Foundation Degree in Science - Childhood Studies
University of South Wales
Pontypridd 09.2019 - 09.2021
Skills
- Bilingual
- Approachable personality
- Task prioritisation
- Attention to Detail
- Organisational skills
- Patience
- IT competence
- Empathy and compassion
- Learner engagement
- Patience and tolerance
- Team player
Languages
Welsh
Fluent
References
Cerys Richards - Welsh Immersion Teacher - 07825675759 Cerys.Richards@rctcbc.gov.uk
Bethan Jenkins - Former Class Teacher - 07725637526
Timeline
Welsh Language Immersion Support Assistant
Rhondda Cynon Taff County Borough Council
06.2023 - Current
Higher Level Teaching Assistant
Caerphilly County Borough Council
09.2020 - 05.2023
Foundation Degree in Science - Childhood Studies
University of South Wales
09.2019 - 09.2021
Cache Level 3 Diploma - Supporting Teaching and Learning
Merthyr Collage
09.2018 - 10.2019
Teaching Assistant
Teaching Personnel
04.2018 - 07.2020
Temporary Reprographics Technician
Ysgol Gyfun Rhydywaun
11.2017 - 12.2017
Access to Higher Education Diploma - Healthcare
Coleg Y Cymoedd (Aberdare Campus)
09.2016 - 06.2017
General Sales Assistant and Cash Office Worker
Matalan Retail Limited
10.2015 - 08.2017
A-Levels -
Ysgol Gyfun Gymraeg Rhydywaun
09.2014 - 08.2015
Docs and Daisies Vintage
05.2014 - 03.2015
Hospitality Team Member
Millennium Stadium
09.2013 - 03.2014
GCSEs -
Ysgol Gyfun Rhydywaun
09.2012 - 08.2013
Similar Profiles
Catherine DaviesCatherine Davies
Data analyst at Rhondda Cynon Taff CouncilData analyst at Rhondda Cynon Taff Council
Joseph WilliamsJoseph Williams
Senior Desktop Analyst at Torfaen County Borough CouncilSenior Desktop Analyst at Torfaen County Borough Council
Andrew James WrightAndrew James Wright
Day Opportunities and Development Manager at Torfaen County Borough CouncilDay Opportunities and Development Manager at Torfaen County Borough Council