LUCY PRITCHARD
Perton,Wolverhampton
Summary
Dedicated professional with a strong foundation in client relations and customer service, complemented by expertise in records management and data organisation. Demonstrates exceptional flexibility in task handling and a positive attitude, ensuring efficient email handling and telephone etiquette. Committed to maintaining health and safety compliance while excelling in document preparation and attention to detail. Career aspirations include advancing within the field of administrative support, leveraging skills in accounting basics to enhance operational efficiency.
Overview
28
28
years of professional experience
Work History
ECommerce Owner
The Dog and Bone Company
Wolverhampton, south Staffordshire
04.2019 - Current
- Negotiated and maintain contracts with suppliers, reducing overall costs.
- Provided exceptional customer service, resulting in repeat business.
- Boosted customer satisfaction with consistent quality control measures
- Innovated product offerings to stay competitive in the market.
- Created a strong brand identity through innovative marketing strategies.
- Managed daily operations, ensuring smooth running of the business.
- Developed new business opportunities for increased market reach.
- Oversaw inventory management, preventing stock shortages or overages.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Implemented new eCommerce software to streamline purchasing processes.
- Assisted in the design of digital marketing campaigns to enhance web traffic.
- Maximised brand exposure by coordinating promotional events across multiple channels.
- Maintained up-to-date knowledge of social media trends for enhanced strategy development.
- Utilised SEO practices in content creation to increase website visibility.
- Predicted and interpreted consumer trends to improve product offerings.
- Supplying bespoke dog products worldwide weekly
- High returning customer rate
- 10K+ Social media following
- Selling on other retailers websites
Administration Assistant / Price Controller / Cash Office Clerk
J.Sainsburys
01.2015 - 11.2020
- Action price changes and reports so departments and store are licensed to trade
- Ensure all safe and legal documents are up to date and legal for the current period
- Oversee store opening and ensuring all tills are updated and online for the start of trade
- Error log reporting and adjustments
- Liaise with the store manager and department managers daily
- Processing weekly store reports and filing
- Cash handling and store banking
- Preparation and submission of store takings for current period
- Answering calls and dealing with customer queries
- Production of information required by law to trade
- Store ordering whilst working to fixed department budgets
- Resolved administrative problems by analysing information and identifying solutions.
- Complied carefully with procedures, upheld standards of quality administration.
- Maintained office supplies inventory for seamless operations.
- Handled sensitive information, maintained confidentiality at all times.
- Ensured data accuracy with meticulous record keeping practices.
Self Employed Beauty Therapist
01.2006 - 01.2011
- Preparation of treatment areas
- Delivering treatments tailored to individual needs
- Recommending suitable products for clients needs
- Merchandising of products and sales
- Recording of client's personal details and treatments
- Selection and monitoring of products and equipment
- Answering calls and making appointments
- Inventory management
- Financial administration
- Ensuring customer relations and maintaining quality of services
Dental Nurse
The Lanesdown
01.1997 - 01.2000
- Assisting the dentist within the surgery and providing patient care
- Record patient details, medical information and treatment plans
- Reception duties; booking appointments taking payments
- Preparation of dental equipment
- Safely cleaning and sterilising of instruments
- Development of x-rays
- Offering oral care advice
- Maintaining and organising stock within the surgery
- Ensured adequate inventory of dental supplies to prevent operational delays.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
- Maintained accurate patient records, ensuring meticulous documentation.
- Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
- Provided excellent patient care from arrival to treatment completion.
Education
NVQ Level 1, NVQ Level 2, NVQ Level 3 - Business Management, Health & Safety within the business
Beauty Therapy
Telford, Telford and WrekinGCSEs -
The Regis School
Wolverhampton 09/1992 - 07/1996
Skills
- Flexibility in task handling
- Accounting basics
- Document preparation
- Telephone etiquette
- Client relations
- Data organisation
- Records management
- Email handling efficiency
- Health and Safety Compliance
- Customer Service
- Attention to Detail
- Positive attitude
- Social media marketing
- Inventory management
- Quality Assurance
Affiliations
- Reading
- Arts and crafts
- Hiking - My favourite places to explore are Snowdonia and the Peak District
About me
I am a dedicated and hardworking professional with a strong ability to work both independently and as part of a team. Throughout my career, I have successfully balanced raising a family with my professional endeavours, demonstrating my exceptional time management and organisational skills. As a self-starter, I have built and created my own business, which reflects my entrepreneurial spirit and ability to adapt in a dynamic environment.
I pride myself on being friendly and approachable, fostering positive relationships with colleagues and clients alike. My confidence allows me to tackle challenges head-on and contribute effectively to team goals. I am passionate about delivering high-quality results and continuously seeking opportunities for growth and improvement.
References
References available upon request.
Timeline
ECommerce Owner
The Dog and Bone Company
04.2019 - Current
Administration Assistant / Price Controller / Cash Office Clerk
J.Sainsburys
01.2015 - 11.2020
Self Employed Beauty Therapist
01.2006 - 01.2011
Dental Nurse
The Lanesdown
01.1997 - 01.2000
NVQ Level 1, NVQ Level 2, NVQ Level 3 - Business Management, Health & Safety within the business
Beauty Therapy
GCSEs -
The Regis School
09/1992 - 07/1996
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