Lucy Petrou-Burgess
Kingston upon Thames
Summary
Driven individual with strong communication and organisational skills, combined with a background in customer service and team leadership. Well-versed in managing staff and ensuring seamless guest experience. Supervised teams to ensure smooth performances, resulting in increased audience satisfaction and repeat attendance. Known for quick problem-solving and fostering a welcoming atmosphere for patrons and staff alike.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Front of House & Events and Ticketing Supervisor
Rose Theatre
Kingston upon Thames, Greater London
03.2023 - Current
- Collaborated with supervisors to ensure consistent operations across shifts
- Supported recruitment efforts to attract and secure high-calibre staff members
- Streamlined operations to lower expenses
- Optimised team performance through strategic task delegation
- Enhanced team efficiency through innovative scheduling practices
- Facilitated open discussions within teams to foster an inclusive and collaborative workplace
- Trained new hires and established mentoring relationships to enhance team performance
- Cultivated positive work environment to increase staff morale
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Consistently met project deadlines under pressure
- Delivered exceptional customer service to increase sales and enhance overall customer satisfaction
- Led team meetings, ensured clear communication amongst all members.
Duty Manager
Rose Theatre
Kingston upon Thames, Greater London
10.2021 - 03.2023
Ticketing Assistant
Rose Theatre
Kingston upon Thames, Greater London
10.2021 - 03.2023
Head Usher
Rose Theatre
Kingston upon Thames, Greater London
02.2019 - 03.2023
Stage Door Keeper
Rose Theatre
Kingston upon Thames, Greater London
02.2019 - 03.2023
Bars Supervisor
Rose Theatre
Kingston upon Thames, Greater London
10.2017 - 03.2023
Education
A-Levels - Drama, English Lit, Biology
Tolworth Girls' School & Sixth Form
Kingston upon Thames 09.2011 - 06.2013
Bachelor of Arts - Theatre and Performance Studies
University of Warwick
Coventry 09.2013 - 10.2014
Skills
- Office and administrative tasks
- Communication
- Delegating effectively
- Time-management
- Scheduling coordination
- Staff management
- Conflict Resolution
- Stress tolerance
- Relationship-building
- Decision making
- Customer service excellence
- Assertiveness
Timeline
Front of House & Events and Ticketing Supervisor
Rose Theatre
03.2023 - Current
Duty Manager
Rose Theatre
10.2021 - 03.2023
Ticketing Assistant
Rose Theatre
10.2021 - 03.2023
Head Usher
Rose Theatre
02.2019 - 03.2023
Stage Door Keeper
Rose Theatre
02.2019 - 03.2023
Bars Supervisor
Rose Theatre
10.2017 - 03.2023
Bachelor of Arts - Theatre and Performance Studies
University of Warwick
09.2013 - 10.2014
A-Levels - Drama, English Lit, Biology
Tolworth Girls' School & Sixth Form
09.2011 - 06.2013
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