Lucy Palmer
Stornoway ,Isle of Lewis
Summary
Proven ability to lead and motivate teams, fostering collaboration and driving results. Skilled in conflict resolution, effective communication, and strategic planning, ensuring smooth operations and high team morale. Adept at adapting to new challenges and implementing innovative solutions to improve efficiency and performance.
Overview
25
25
years of professional experience
Work History
Team manager
Tesco plc
Stornoway, Isle of Lewis
07.2009 - Current
- Resolved customer complaints promptly and professionally, maintaining high levels of customer satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
- Established a supportive team culture, encouraging innovation and recognising individual and group achievements.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Led team of 25 employees, fostering a collaborative environment to meet project deadlines efficiently.
Bartender
The Three crowns
Stanwell, Surrey
03.2003 - 05.2006
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Kept bar stocked and organised for easy access and quick service to customers.
Chamber maid
Travelodge
Staines, Surrey
02.2002 - 11.2002
- Cleaned guest rooms and changed linen to high standards.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Managed linen trolley, keeping it neat and organised.
Education
GCSEs -
Worle school
Weston-super-mare , Somerset 09.1996 - 09.1996
Skills
- Customer satisfaction
- Time management
- Compliance standards
- Customer relationship management
- Team building
- Performance monitoring
- Employee training
- Training development
- Customer relationship building
- Staff motivation
Timeline
Team manager
Tesco plc
07.2009 - Current
Bartender
The Three crowns
03.2003 - 05.2006
Chamber maid
Travelodge
02.2002 - 11.2002
GCSEs -
Worle school
09.1996 - 09.1996