Lucy O'Shea
Purley,Surrey
Summary
A hospitality professional with extensive customer service experience. Offering strong communication, resilience and teamwork skills which are crucial in any workplace. An enthusiastic and self motivated individual who is keen to grasp new tasks quickly and efficiently. Alongside being a proficient worker with a strong capability for multitasking and problem-solving in fast-paced environments who is eager to transition into a corporate role.
Overview
3
3
years of professional experience
Work history
Waitress
Botley Hill Farmhouse
Warlingham, Surrey
02.2023 - Current
- Delivering exceptional customer service whilst taking orders and serving food and beverages to a high standard. Often building a rapport with returning customers whilst remaining professional.
- Collaborating with kitchen staff, executing proficient team work to ensure timely and precise food delivery to customers.
- Securely managing and storing money, handled cash and card transactions efficiently alongside ensuring accurate billing and payment processing.
- Training new staff members on service guidelines and company expectations. Overseeing staff development and providing ongoing support using my key industry knowledge.
- Resolving customer complaints and issues promptly to maintain a positive dining atmosphere. Sustaining a professional manner in any/all circumstances.
- Ordering and stocking beverage supplies, maintaining availability of all necessary items.
- Ensuring compliance with health regulations through effective cleaning practices. Consistently monitoring hygiene standards, upholding a safe and professional environment.
- Dealing with booking enquiries via phone, email and in person. Answering over 20 calls a day using professional telephone etiquette to maintain industry reputation and upkeep excellent customer service.
Confectionary chef
Botley Hill Farmhouse
Warlingham, Surrey
05.2024 - 07.2024
- Maintained cleanliness and organisation skills to ensure kitchen workspaces complied with all health regulations.
- Enhanced restaurant reputation through creating visually appealing desserts and starter options for over 200 guests per day.
- Delivered exceptional service during peak restaurant times. Dealing with pressure to always guarantee quality by using good time keeping skills.
- Collaborated well with other kitchen staff alongside front of house staff to prepare food to a high standard and improve service efficiency.
Education
A-Levels - Psychology
Reigate College
Reigate, Surrey 09/2022 - 05/2024
A-Levels - Criminology
Reigate College
Reigate, Surrey 09/2022 - 05/2024
BTEC Level 3 - Digital Design
Reigate College
Reigate, Surrey 09/2022 - 05/2024
GCSEs - English
Warlingham School
Warlingham, Surrey 09/2017 - 05/2022
GCSEs - Maths
Warlingham School
Warlingham, Surrey 09/2017 - 05/2022
GCSEs - Combined Science
Warlingham School
Warlingham, Surrey 09/2017 - 05/2022
Skills
- Time management
- Outstanding customer service
- Staff training capabilities
- Effective team work
- Telephone etiquette
- Payment Processing
- Cash handling and till reconciliation
- Upselling techniques
- Strong communication
- Quality checking
- Customer rapport
- Flexible work ethic
- Multitasking proficiency
- Organisation and Planning
- Hygiene regulations compliance
Affiliations
- I treasure spending time with friends and family. For example, enjoying good music and/or good food with the people I love!
- I am passionate about a balanced lifestyle. Alongside work and fun I love to exercise, whether that is at the gym or just a walk with the dogs.
Timeline
Confectionary chef
Botley Hill Farmhouse
05.2024 - 07.2024
Waitress
Botley Hill Farmhouse
02.2023 - Current
A-Levels - Psychology
Reigate College
09/2022 - 05/2024
A-Levels - Criminology
Reigate College
09/2022 - 05/2024
BTEC Level 3 - Digital Design
Reigate College
09/2022 - 05/2024
GCSEs - English
Warlingham School
09/2017 - 05/2022
GCSEs - Maths
Warlingham School
09/2017 - 05/2022
GCSEs - Combined Science
Warlingham School
09/2017 - 05/2022
Similar Profiles
Dahami SamarathungaDahami Samarathunga
Assistant Manager at Forest Hill FarmhouseAssistant Manager at Forest Hill Farmhouse
Nerijus BalysevasNerijus Balysevas
Head Supervisor at Barfoots Of BotleyHead Supervisor at Barfoots Of Botley
Alona VelykaAlona Velyka
Goods in operative at Barfoots of BotleyGoods in operative at Barfoots of Botley
Alex JuantoahAlex Juantoah
Security officer at Elliot ScottSecurity officer at Elliot Scott
Elisa Lakhan-HectorElisa Lakhan-Hector
Head of Technology and Digital Compliance at NHS EnglandHead of Technology and Digital Compliance at NHS England