Summary
Overview
Work history
Education
Skills
Timeline
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Lucy O’Shea

Malpas,Cheshire

Summary

I am a caring and motivated individual, with a strong desire and capacity to learn the skills required to become a valued team member, with eight years experience in customer facing roles that will contribute to the role.

Overview

9
9
years of professional experience

Work history

Cashier Supervisor

Barton Road Service Station
Barton, Cheshire
06.2020 - Current
  • Completed opening and closing procedures each day.
  • Created a daily checklist for cashiers to ensure all tasks were completed accurately to meet daily performance targets.
  • Displayed goods and prices clearly to maximise customer interest.
  • Approved customer refunds and exchanges upon close item inspection.
  • Monitored stock levels and ordered popular items to meet customer demand.
  • Instructed staff on point-of-sale till operation and transaction processing.
  • Built positive supplier relationships for cost-effective stock sourcing.
  • Ensured all stock was of good quality and within it’s use by date.
  • Accurately complete it and printing all reports including the till, lottery and PayPoint reports.
  • Served over 500 customers on a daily basis.

Waitress/Bar Staff

The Carden Arms
Tilston, Cheshire
01.2020 - 08.2020
  • Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
  • Promptly communicated refill orders to bar staff, maintaining seamless workflow.
  • Applied responsible alcohol service training to identify high-risk customers, escalating incidents to supervisors to mitigate risks.
  • Processed cash and card payments accurately and efficiently.
  • Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.
  • Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Waitress/Bar Staff

The Bull
Shocklach, Cheshire
11.2016 - 01.2020
  • Meeting and greeting customers.
  • Maintaining the restaurant, making sure that everywhere was clean and tidy.
  • Taking orders and making sure customers have everything they need.
  • Delivering food to the tables and making sure it goes out in a timely fashion.
  • Serving customers alcoholic drinks and making sure that they are recommended the best product.
  • Upselling any specials that may be on one that particular day.
  • Making sure that barrels are changed as needed, and empties moved so they’re not in the way of anything.
  • Making sure all stock is rotated FOH.
  • Helping with the end of day close down of the bar and restaurant, including tills, cutlery and restocking.
  • Answering the phone to take booking and correctly inputting all booking details onto the iZettle software.

Education

GCSEs -

Bishop Heber High School
Malpas
06.2018

Skills


  • Invoicing
  • Complaint resolution
  • Scheduling and calendar management
  • Microsoft Office expertise
  • Ability to prioritize

Timeline

Cashier Supervisor

Barton Road Service Station
06.2020 - Current

Waitress/Bar Staff

The Carden Arms
01.2020 - 08.2020

Waitress/Bar Staff

The Bull
11.2016 - 01.2020

GCSEs -

Bishop Heber High School

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Lucy O’Shea