Summary
Overview
Work history
Education
Skills
References
Timeline
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Lucy Ong

London

Summary

Detail-oriented and creative professional with strong experience in buying, merchandising and building strong client relationships across ecommerce and resale platforms. Proactive problem-solver with a passion for helping brands succeed through effective communication, visual storytelling, and data-informed decisions. Adept in time management, analysing performance trends, and managing projects. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

Buying Supervisor

The Handbag Clinic
01.2024 - 05.2025
  • Authenticates and sources high-value designer handbags with market precision
  • Provides client-facing services including valuation support and resale consultation
  • Manages staff and coordinates multi-store pop-up retail projects
  • Collaborates with inventory and operations teams to maintain brand quality and consistency

Business Owner

ON-GLUE
01.2021 - 05.2025
  • Founded ecommerce brand specializing in Japanese archive and vintage fashion
  • Designed marketing content, managed inventory, and handled customer experience
  • Ran interactive stalls at local vintage markets, engaging customers with fashion stories and histories
  • Created data-informed merchandising edits to improve sales and reach

Authentication Executive

Hardly Ever Worn It
London
01.2023 - 12.2023
  • Curated and styled designer listings for online resale, optimizing customer engagement
  • Handled authentication for luxury and vintage fashion, ensuring accuracy and trust
  • Analysed market trends to support pricing strategies and merchandising
  • Supported VIP clients and contributed to cross-functional collaboration

Authentication Team Lead

Cudoni
London
01.2022 - 12.2023
  • Led authentication team, developed training resources, and optimised workflow
  • Delivered quality control and support across luxury intake and valuation
  • Collaborated with marketing and operations to enhance platform accuracy

Platform Curator

Grailed
Remote
05.2021 - 02.2023
  • Reviewed and verified sales listings, maintaining under 1% error rate
  • Worked cross-functionally with safety and customer teams to resolve cases
  • Created editorial features to boost engagement and highlight brand stories

Store Manager (Student sustainability project)

NADA Zero Waste
Leicester
01.2020 - 12.2022
  • Oversaw operations of a student-run sustainable, zero waste store
  • Partnered with university sustainability and education groups for student engagement events
  • Built a 5-star customer reputation and earned local media coverage for innovative retail project

Community Outreach Volunteer

Sacred Heart Primary School
01.2020 - 12.2020
  • Supported local food bank and distribution services during COVID-19 lockdown
  • Assisted with packing and delivering essential supplies to vulnerable individuals and families in the local community

Voluntary Art Teaching Assistant

Sacred Heart Primary School
01.2019 - 12.2019
  • Delivered a fashion design-themed art project to KS2 students with special educational needs (SEN)
  • Facilitated playful, hands-on creative activities to build interest in design and history

Education

Foundation Diploma - Art & Design

Loughborough University
Loughborough
09.2016 - 06.2017

A Levels - English Literature, English Language, Fashion & Textiles

WQE College
Leicester
09.2014 - 06.2016

Foundation Course - Herbal Medicine

Heartwood Education
01.2022 - 06.2022

Skills

  • Building Client Relationships
  • People Management
  • Merchandising & Styling
  • Market Research & Performance Reporting
  • Data Analysis & Optimisation
  • Authentication & Fashion History
  • Time management efficiency
  • Cross-Functional Team Collaboration
  • Microsoft Office Google Suite Shopify Adobe Illustrator (basic)

References

References available upon request.

Timeline

Buying Supervisor

The Handbag Clinic
01.2024 - 05.2025

Authentication Executive

Hardly Ever Worn It
01.2023 - 12.2023

Foundation Course - Herbal Medicine

Heartwood Education
01.2022 - 06.2022

Authentication Team Lead

Cudoni
01.2022 - 12.2023

Platform Curator

Grailed
05.2021 - 02.2023

Business Owner

ON-GLUE
01.2021 - 05.2025

Store Manager (Student sustainability project)

NADA Zero Waste
01.2020 - 12.2022

Community Outreach Volunteer

Sacred Heart Primary School
01.2020 - 12.2020

Voluntary Art Teaching Assistant

Sacred Heart Primary School
01.2019 - 12.2019

Foundation Diploma - Art & Design

Loughborough University
09.2016 - 06.2017

A Levels - English Literature, English Language, Fashion & Textiles

WQE College
09.2014 - 06.2016

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Lucy Ong