Lucy-Olivia Thacker
Baschurch
Summary
I am a young professional who has a passion for helping others in need. Having seen my family deteriorate with terminal conditions such as dementia and cancer, it is clear to me that my purpose is provide an excellent service to uplift individuals who may be experiencing similar conditions.
I have spent the last 15 months working as a Community Engagemnet Officer with Home Instead Shrewsbury, Ludlow and Oswestry putting on events for the community, educating communities and growing the business.
I am looking for a new, full-time position that can combine my enthusiasm, passion and love for people.
Overview
6
6
years of professional experience
Work History
Community Engagement Officer
Home Instead Shrewsbury, Ludlow and Oswestry
06.2023 - Current
- Conducted analysis of community needs and resources to support strategic plans.
- Built and maintained positive relationships with public by utilising strategic plans.
- Created and executed targeted PR campaigns to raise awareness of organisation and initiatives.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Administrator
Evergreen Occupational Therapy Ltd
04.2021 - 04.2023
- Attended visits with a wide variety of clients who may have spinal cord injuries, brain injuries or motor-neurone disease.
- Report writing after client visits, including any progress notes and behavioural changes.
- Worked closely with the business director to ensure all diaries are correct and up to date.
- Designed individualised plans including daily activities hand picked specifically for the client.
SEO Content Writer
SMR Digital
12.2022 - 04.2023
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Collected and analysed web metrics such as visits, time on site and page views per visit through Ahrefs, SemRush and Majestic.
Supervisor
Starbucks
04.2022 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Completed store opening and closing procedures and balanced tills.
- Identified team weak points and implemented corrective actions to resolve concerns.
Cocktail Bartender
Brass Monkey
08.2021 - 02.2022
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
Barista
Starbucks
05.2019 - 07.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Early Years Teaching Assistant
Top Hat Stage and Screen School
10.2018 - 08.2019
- Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
- Taught courses under guidance of senior instructors.
- Mentored and tutored individual students needing additional help.
- Established and maintained positive relationships with students to foster environment of support and open communication.
Education
Foundation Degree - Journalism
Nottingham Trent University
Nottingham02.2022
A-Level - Film Studies
Shrewsbury Sixth Form
Shrewsbury08.2019
A-Level - English Literature
Shrewsbury Sixth Form
Shrewsbury08.2019
BTEC Level 3 - Business
Shrewsbury Sixth Form
Shrewsbury08.2019
GCSE - Across All Subjects
Charlton School
Telford08.2017
Skills
- Documentation and reporting
- Strategic planning
- Classroom Preparation and Maintenance
- Student Supervision
- Student and parent relations
- Mentoring students
- First Aid/CPR
- Excellent Communication
- Individual and group instruction
- Special education
- Tutoring and mentoring
- Immersive activities
- Analytical and critical thinking
- Proofreading
- Creative writing
- Keyword optimisation
Websites
Additional Information
- Hold a full, clean UK drivers license.
- Have access to a car.
- First aid trained.
- Have an enhanced DBS check.
Timeline
Community Engagement Officer
Home Instead Shrewsbury, Ludlow and Oswestry
06.2023 - Current
SEO Content Writer
SMR Digital
12.2022 - 04.2023
Supervisor
Starbucks
04.2022 - 09.2022
Cocktail Bartender
Brass Monkey
08.2021 - 02.2022
Administrator
Evergreen Occupational Therapy Ltd
04.2021 - 04.2023
Barista
Starbucks
05.2019 - 07.2020
Early Years Teaching Assistant
Top Hat Stage and Screen School
10.2018 - 08.2019
Foundation Degree - Journalism
Nottingham Trent University
A-Level - Film Studies
Shrewsbury Sixth Form
A-Level - English Literature
Shrewsbury Sixth Form
BTEC Level 3 - Business
Shrewsbury Sixth Form
GCSE - Across All Subjects
Charlton School
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