Lucy Nuttall

My current job role at Car Finance 247 as a customer account manager is to deal with hot leads from different third-party platforms such as Autotrader, Car Gurus, Experian, and many more.

My job role is to understand a customer's personal circumstances and build a rapport and relationship with them when it comes to purchasing their next vehicle. At Car Finance 247, we work with a panel of 26 lenders, offering APR rates of up to 50%. I work with customers with challenging credit profiles such as IVA or active CCJs.

I work towards a monthly sales target each month, which includes selling add-on products such as warranties. I have completed over 500 sales with Car Finance 247 and achieved 100% five-star Trustpilot reviews. I then took on the role of team leader, working with a team of around seven people to ensure they were hitting the sales targets set, as well as offering each customer a personalised service.

I would offer 1-2-1 support to the team, as well as keep on top of my own targets and goals. link directly in with senoir managers and directors of the company.

I worked for Lookers for 10 years, which started with the business development centre taking inbound calls from customers and making outbound calls to cutomers creating appointments for them to visit the dealerships and speak to a member of the team. I then took over the team as a Team Leader, working closely with them to achieve targets and metrics while doing day-to-day roles such as rotas, 1-2-1 Monitored team performance, identifying areas for improvement and implementing corrective actions.

It was my job to ensure the team worked hot leads within a set time frame to make sure the customer was satisfied, and got the outcome they needed by speaking to us. This included customers from third-party and partner companies, and ensuring that the company's SLAs and mystery shops were passed in the correct and most professional way.

Being team leader meant I also worked closely with the marketing team, business managers, and sales managers within the branches to make sure all their customers were given the correct service.

I was also part of a team that created a new system for the company by giving feedback and offering my product knowledge to make the role easier and more efficient.