Professional summary
Overview
Work history
Education
Skills
REFERENCES
EXTRA INFO
Affiliations
Timeline

LUCY NOLAN

DMH Stallard LLP
Maidenbower, Crawley,West Sussex
6
years of post-secondary education
16
years of professional experience

DOB - 18/11/1996.

Experienced Compliance Officer helping companies to confidently function conforming to risk and AML regulations. Successfully meeting objectives through implementation of effective, ethical policies and procedures.

Work history

Information Services Client & Compliance Officer

6 Years 1 Month
DMH Stallard LLP | Crawley | 2020.10 - 2026.11
  • Ensuring that all client ID is up-to-date, and has been verified/certified accordingly, in line with our regulations.
  • Escalating potential 'PEP' reports for our AML managers review, to ensure compliance with regulations.
  • Managing more complex ID structures for offshore companies.
  • Obtaining Tracker and Companies House reports to trace UBO, PSC, directors, and shareholder individuals for compliance verification.
  • Ensuring all client ID is checked for every new matter and requests are made to the FE to refresh the IDs of their clients, if this has expired.
  • Processing drafts submitted by fee earners, ensuring accuracy of client information, conducting basic conflict checks, and escalating potential conflicts of interest to our manager for review.
  • Opening files on various platforms for the fee earners and generating paperwork to be sent out to the client, as well as ensuring all T & Cs are updated accordingly.
  • Effectively checking the 'starter, leavers' list every week and giving new colleagues access to platforms such as 'Thomson Reuters'.

Reception & Office Services Assistant

2 Years 6 Months
DMH Stallard LLP | Crawley | 2018.04 - 2020.10
  • Managed reception as first point of contact for clients, coordinating room bookings for fee earners and ensuring meeting rooms were set up for various purposes, including IT training courses and team meetings.
  • My role also included other duties, such as being on the switchboard. This involved answering external telephone calls daily, ensuring our new and existing clients and their inquiries were carefully appointed to the correct team and department.
  • Provided refreshments for clients, including tea, water, and coffee, and coordinated parking bookings for fee earners and their clients.
  • Collaborated with team in post room to ensure efficient mail processing. This would generally take place first thing in the morning, and last thing in the afternoon.
  • Accepted and opened incoming post, organised it into designated pigeonholes, and delivered it across offices.
  • Towards the end of the day, internal post would be collected from the offices, and sent out by post.
  • Logged and labelled clients' hardback files in system to maintain accurate records. They would then be sent off to storage/brought in to the office once a week.
  • Beginning a new administrative role at DMH Stallard was the starting point in my new career.

Sales Assistant

2 Years
Primark | Crawley | 2014.01 - 2016.01
  • Managed shop section, engaging face to face with customers and addressing inquiries throughout the day.
  • Other tasks include - working on tills at busy peaks, dealing with phone calls from customers making inquiries about reservations, guiding customers towards the best source of help for their inquiry, working as a team with colleagues on the shop floor in order to maintain safety for customers and staff alike.
  • Unpacked morning deliveries, organised stock on shop floor, and re-merchandised department areas. Extended work hours to assist with seasonal display setup.

Waitress

1 Year
The Dragon Buffet | Crawley | 2011.01 - 2012.01
  • Greeted and seated customers, provided menus and drinks, and ensured tables were consistently clear and clean before and after customer visits.
  • Processed payments and provided bills while replenishing buffet food from the kitchen.
  • Leveraged people skills to engage customers through face-to-face and telephone communication.

Administration

1 Month
Three Monkey Design | Edenbridge | 2011.05 - 2011.06
  • Sorted invoices, created competitor analysis, identified promotional improvement strategies, and enhanced company's appeal to potential customers.
  • This was more of a few days work experience for me at a family members firm.

Junior

3 Months
Hairsmiths | Crawley | 2011.01 - 2011.04
  • Worked alongside colleagues to assist with tasks including washing clients' hair, sweeping the floor, maintaining salon cleanliness, mixing hair dyes, preparing drinks for clients and staff, and answering the telephone to book appointments.

Education

GCSE

Ifield Community College | Crawley | 2008.01 - 2013.01
  • English - B, C
  • Maths - E
  • History - B
  • Business Studies - A
  • Science -C

BTEC - Business Studies

Central Sussex College | 2013.01 - 2014.01
GPA: Pass (C)

Skills

Compliance verification.
PC systems knowledge.
Deadline management.
Able to work under pressure.
Organised.
Professionalism.
Eager learner.
Excellent communication skills.
I work exceptionally well within a team.

REFERENCES

Available on request.

EXTRA INFO

Full UK Driving licence + ownership of own car.

Affiliations

  • Travelling with friends and spending time with my Fiancé & little French Bulldog, Hugo!

Timeline

Information Services Client & Compliance Officer

DMH Stallard LLP
2020.10 - 2026.11Read More

Reception & Office Services Assistant

DMH Stallard LLP
2018.04 - 2020.10Read More

Sales Assistant

Primark
2014.01 - 2016.01Read More

Central Sussex College

BTEC from Business Studies
2013.01 - 2014.01Read More

Administration

Three Monkey Design
2011.05 - 2011.06Read More

Waitress

The Dragon Buffet
2011.01 - 2012.01Read More

Junior

Hairsmiths
2011.01 - 2011.04Read More

Ifield Community College

GCSE
2008.01 - 2013.01Read More

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LUCY NOLAN