Lucy New
Southampton,Hampshire
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Key Holder
Wilko
Southampton, Hampshire
03.2023 - 09.2023
- Created positive environment of teamwork, mutual respect and morale, reducing staff turnover.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
- Created daily checklist for cashiers to accurately complete tasks.
- Maintained clean and functional checkout areas to avoid safety issues.
- Set sales goals and motivated team to meet them.
- Managed cashier break and lunch schedules to provide optimum coverage during high customer traffic periods.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Completed opening and closing procedures each day.
- Approved customer returns and refunds, returning products to shelves or damaged goods department.
- Became knowledgeable about store products and mission statement.
- Developed strong customer relationships, resulting in high rate of repeat customers.
Retail Sales Assistant
Wilko
Southampton, Hampshire
08.2018 - 09.2023
- Increase purchase totals by recommending additional items.
- Monitor all stock levels, replenishing as needed for a consistently well-stocked sales floor.
- Ensure high levels of customer satisfaction through outstanding product knowledge and attentive, personalised service.
- Address customer enquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Enhance customer satisfaction ratings by resolving issues efficiently.
- Create attractive product displays to enhance customer experience and boost sales.
- Operate cash register and supervise self service check out.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Retail Assistant
Poundworld
Southampton , Hampshire
04.2018 - 04.2018
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments.
Education
Higher National Diploma - Photography
Southampton City College
Southampton, Hampshire07.2021
Higher National Certificate - Photography
Southampton City College
Southampton, Hampshire06.2020
Regent’s Park Community College
Southampton, Hampshire06.2017
Skills
- Store opening and closing
- Health and safety procedures
- Stock taking
- Retail customer service
- Cash register balancing
- Key holder
- Complaint resolution
- Cash Handling
- Till counting
- Order fulfillment
Timeline
Key Holder
Wilko
03.2023 - 09.2023
Retail Sales Assistant
Wilko
08.2018 - 09.2023
Retail Assistant
Poundworld
04.2018 - 04.2018
Higher National Diploma - Photography
Southampton City College
Higher National Certificate - Photography
Southampton City College
Regent’s Park Community College
Similar Profiles
Anthony WilliamsAnthony Williams
Retail worker at WilkoRetail worker at Wilko
Zulekha HabibZulekha Habib
Customer service assistant at WilkoCustomer service assistant at Wilko
David SijuadeDavid Sijuade
Seasonal Retail Assistant at WilkoSeasonal Retail Assistant at Wilko