Lucy Munroe
Glasgow
Summary
Detail-oriented analytical thinker with strong organisation and problem solving skills. Good communication and people skills with an ability to work under pressure effectively.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Business Systems Analyst
Arthur J Gallagher
Glasgow
10.2022 - Current
- Workstream lead for all Acturis migrations, working well with other teams to ensure success
- Identify and implement modifications required in Acturis to meet business needs.
- Track and analyse data to assist with business needs and system housekeeping
- Establish and work to deadlines, often while managing multiple projects simultaneously
- Identify and resolve issues using excellent critical thinking and problem-solving skills.
Junior Systems Analyst
Arthur J Gallagher
Glasgow
04.2019 - 10.2022
- Provided first line support for 3000+ Acturis users
- Communicated professionally with colleagues and third parties about problems, concerns and important updates.
- Tracked internal and external tickets with detailed documentation and timely updates
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Assisted team members with a variety of projects which greatly expanded both business and system knowledge
Quotex IBA Finance Technician
Arthur J Gallagher
Glasgow
12.2017 - 04.2019
- Helped research and resolve financial discrepancies to reduce errors.
- Answered customer calls assisting with queries and processing necessary adjustments and payments.
- Supported accurate recordkeeping by properly documenting financial transactions.
- Created multiple insurer bordereaux's each month and processed routine customer and insurer bank transfers
- Assisted with month-end accounting procedures, completing tasks with accuracy.
Customer Assistant
Marks And Spencer
Aberdeen
09.2011 - 12.2017
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Dealt with customer complaints with prompt, mutually beneficial resolutions using strong people and conflict resolution skills
- Trained new colleagues on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Managed high-volume customer and colleague queries simultaneously through effective multitasking.
Education
Designated Master of Arts - Archaeology
University of Aberdeen
09.2012 - 06.2016
Scottish Qualifications Certificate -
Williamwood High School
Glasgow 08.2010 - 06.2012
Skills
Excellent data collection and analysis skills
undefinedTimeline
Business Systems Analyst
Arthur J Gallagher
10.2022 - Current
Junior Systems Analyst
Arthur J Gallagher
04.2019 - 10.2022
Quotex IBA Finance Technician
Arthur J Gallagher
12.2017 - 04.2019
Designated Master of Arts - Archaeology
University of Aberdeen
09.2012 - 06.2016
Customer Assistant
Marks And Spencer
09.2011 - 12.2017
Scottish Qualifications Certificate -
Williamwood High School
08.2010 - 06.2012
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