Lucy Munroe
Glasgow
Summary
Detail-oriented analytical thinker with strong organisation and problem solving skills. Good communication and people skills with an ability to work under pressure effectively.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Business Systems Analyst
Arthur J Gallagher
Glasgow
2022.10 - Current
- Workstream lead for all Acturis migrations, working well with other teams to ensure success
- Identify and implement modifications required in Acturis to meet business needs.
- Track and analyse data to assist with business needs and system housekeeping
- Establish and work to deadlines, often while managing multiple projects simultaneously
- Identify and resolve issues using excellent critical thinking and problem-solving skills.
Junior Systems Analyst
Arthur J Gallagher
Glasgow
2019.04 - 2022.10
- Provided first line support for 3000+ Acturis users
- Communicated professionally with colleagues and third parties about problems, concerns and important updates.
- Tracked internal and external tickets with detailed documentation and timely updates
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Assisted team members with a variety of projects which greatly expanded both business and system knowledge
Quotex IBA Finance Technician
Arthur J Gallagher
Glasgow
2017.12 - 2019.04
- Helped research and resolve financial discrepancies to reduce errors.
- Answered customer calls assisting with queries and processing necessary adjustments and payments.
- Supported accurate recordkeeping by properly documenting financial transactions.
- Created multiple insurer bordereaux's each month and processed routine customer and insurer bank transfers
- Assisted with month-end accounting procedures, completing tasks with accuracy.
Customer Assistant
Marks And Spencer
Aberdeen
2011.09 - 2017.12
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Dealt with customer complaints with prompt, mutually beneficial resolutions using strong people and conflict resolution skills
- Trained new colleagues on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Managed high-volume customer and colleague queries simultaneously through effective multitasking.
Education
Designated Master of Arts - Archaeology
University of Aberdeen
2012.09 - 2016.06
Scottish Qualifications Certificate -
Williamwood High School
Glasgow 2010.08 - 2012.06
Skills
Excellent data collection and analysis skills
Strong organisational skills and ability to prioritise workload
Ability to work effectively with others or individually
Strong Acturis knowledge and skills
Proficient in Excel and Word
Timeline
Business Systems Analyst
Arthur J Gallagher
2022.10 - Current
Junior Systems Analyst
Arthur J Gallagher
2019.04 - 2022.10
Quotex IBA Finance Technician
Arthur J Gallagher
2017.12 - 2019.04
Designated Master of Arts - Archaeology
University of Aberdeen
2012.09 - 2016.06
Customer Assistant
Marks And Spencer
2011.09 - 2017.12
Scottish Qualifications Certificate -
Williamwood High School
2010.08 - 2012.06