Lucy Morris

Daily Duties:

• Maintained stock levels, ensured proper rotation, and managed food reductions.
• Operated tills, handled cash, and resolved customer inquiries.
• Ordered stock, including bakery items, and managed parcel collections.
• Conducted inventory checks for high-value items like scratch cards and newspapers.

Key Achievements:

• Improved bakery stock monitoring, reducing shortages and improving availability.
• Enhanced cash handling accuracy, minimizing errors at tills

Daily Duties:

• Handled inbound calls, assisting customers with order placement, tracking, and general inquiries.
• Processed customer orders through the company’s management system, ensuring accuracy and timely fulfillment.
• Communicated with the warehouse team to track and resolve issues related to delayed or missing orders.
• Addressed customer complaints, working towards prompt resolutions and ensuring customer satisfaction.

Key Achievements:

• Successfully resolved a high volume of customer complaints, contributing to improved customer satisfaction ratings.
• Developed effective communication between departments, reducing the turnaround time for tracking and delivery issues.