Lucy McKenna
Intervention Manager
Newcastle
Summary
Adept at driving operational improvements and fostering positive relationships, I leveraged strategic planning and mental health awareness at NHS Newcastle Hospital Trust to enhance service delivery and patient care. My background includes crafting evidence-based interventions and leading emergency response efforts, showcasing a blend of analytical prowess and empathetic communication.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Intervention Manager
NUDGE Education
06.2022 - 12.2024
- Implemented targeted interventions for students struggling academically or socially, by implementing evidence-based strategies based on individualised assessments that addressed specific learning disabilities or emotional disorders.
- Consulted with multidisciplinary teams to address complex issues related to student learning and development, such as educational psychologists and speech and language therapists.
- Supported parents and carers during crisis situations, employing de-escalation techniques and proactive communication skills to ensure safety.
- Maintained detailed and accurate client records, ensuring confidentiality and compliance with ethical guidelines.
Clinical Authority Advisor
NHS Newcastle Hospital Trust- Integrated COVID Hub
08.2021 - 06.2022
- Drove operational improvements for several directories within the Trust which resulted in improvements for the service user, such as reduced waiting times for patients.
- Created informative COVID documents accessible to all, to account for individuals with learning difficulties and disabilities or language barriers.
- Attended research seminars to discover and discuss new technologies and research within COVID testing and Vaccination uptake.
- Conducted presentations on research findings for clients to combat waiting list times for patients.
Assistant Key Holder
EXIT Newcastle
06.2017 - 08.2021
- Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately.
- Assisted in maintaining a safe and secure environment by adhering to safety policies and procedures.
- Oversaw building and maintenance of outdoor facilities to adhere to local building regulations.
- Verified facilities fell within applicable codes and safety regulations through thorough inspections and regular maintenance.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Led efforts to pursue creative methods to gather and interpret customer perspectives, partnering with senior management in product, strategy and IT initiatives.
Nightline Listener
Northumbria University
12.2020 - 05.2021
- Actively listened to individuals, handled concerns quickly and escalated major issues to safeguarding team.
- Provided assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
SEND Assistant
Gateshead College
09.2016 - 12.2016
- Awarded 'Student of the Year' for my efforts to create an inclusive environment for SEND students.
- Fostered positive relationships between SEND students and their peers through inclusive activities in order to bridge the gap between Level 1 and Level 3 Performing Arts students.
- Developed creative lesson plans featuring multisensory approaches to accommodate diverse learning styles effectively.
- Maintained open communication by presenting regular updates to the Head of Department.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Clinical Psychology- First Class
Northumbria University
Newcastle 09.2018 - 07.2021
Level 4 - Performing Arts - Scholarship
Northumbria University
Newcastle 09.2017 - 09.2018
Level 3 Extended Diploma - Performing Arts
Gateshead College
Gateshead 09.2015 - 06.2017
12 GCSE'S, A-C Grade -
Whitburn C of E Academy
Sunderland 09.2010 - 07.2015
Skills
Performance Management
Strategic Planning
Customer Relationship Management (CRM)
Key Performance Indicators
Project Management
Emergency Response
Mental health awareness
Guest relations
Security management
Property maintenance
Timeline
Intervention Manager
NUDGE Education
06.2022 - 12.2024
Clinical Authority Advisor
NHS Newcastle Hospital Trust- Integrated COVID Hub
08.2021 - 06.2022
Nightline Listener
Northumbria University
12.2020 - 05.2021
Bachelor of Science - Clinical Psychology- First Class
Northumbria University
09.2018 - 07.2021
Level 4 - Performing Arts - Scholarship
Northumbria University
09.2017 - 09.2018
Assistant Key Holder
EXIT Newcastle
06.2017 - 08.2021
SEND Assistant
Gateshead College
09.2016 - 12.2016
Level 3 Extended Diploma - Performing Arts
Gateshead College
09.2015 - 06.2017
12 GCSE'S, A-C Grade -
Whitburn C of E Academy
09.2010 - 07.2015
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