Lucy McDermott
Newcastle upon Tyne,Northumberland
Summary
Dedicated law student with practical experience in customer service and legal placements. Proficient in Microsoft Office applications and committed to delivering exceptional service in fast-paced environments. Eager to leverage skills in a legal setting to support client needs and ensure successful outcomes
Overview
7
7
years of professional experience
Work history
Legal Placement
Family Law Mini Pupillage
11.2022 - 11.2022
- Shadowed a practising family law barrister, observing client conferences, case preparation meetings, and contested hearings. Gained exposure to live court proceedings, developing an understanding of family law procedure and advocacy in practice. Engaged with barristers on both sides of proceedings to understand differing legal strategies and perspectives. Developed key professional skills including analytical thinking, legal reasoning, client confidentiality, and courtroom awareness.
Legal Placement
Crown Court
08.2022 - 09.2022
- Completed an 8-day legal placement observing courtroom proceedings and shadowing a judge during an ongoing trial. Gained valuable insight into the legal process, including judicial responsibilities, trial procedure, and interactions with counsel and the jury. Observed how the judge managed case information, directed the jury, and maintained court order. This experience strengthened my understanding of the justice system and deepened my interest in pursuing a career in law.
Front of House Assistant
Hotel Indigo, Newcastle Upon Tyne
04.2024 - 01.2026
- Delivered front-of-house support in hotel restaurant and bar, ensuring high-quality service for dine-in guests and room service requests.
Conducted regular floor checks to maintain cleanliness, safety, and guest satisfaction standards.
Collaborated with reception, housekeeping, and departments to coordinate guest needs and resolve issues efficiently.
Completed specialised cocktail and coffee training to enhance beverage service quality.
Managed end-of-day responsibilities including closing operations, restocking supplies, thorough cleaning, and securing premises.
Bar maid & Front of House Assistant
Sycamore Restaurant, Corbridge
08.2022 - 01.2026
- Delivered exceptional service in fine dining, managing bar and front-of-house operations.
Processed customer orders and payments accurately while serving food and drinks.
Organised private events such as weddings and baby showers to ensure seamless guest experiences.
Prepared cocktails efficiently, maintaining high service standards for beverages.
Conducted end-of-shift duties, focusing on cleanliness and inventory management.
Secured premises after hours, upholding hygiene standards throughout the restaurant.
Emphasised health and safety protocols to maintain a clean environment for guests.
Games host
Project escape, Hexham
01.2023 - 01.2024
- Facilitated engaging introductions for various customer groups, from children’s birthday celebrations to senior gatherings.
Monitored group activities in real-time, delivering concise health and safety guidance as needed.
Efficiently reset game rooms while ensuring a safe and tidy environment between sessions.
Enhanced marketing initiatives by crafting social media content, driving event promotion and customer engagement.
Causal
Hexham Steeplechase Co.
01.2019 - 01.2024
- Delivered flexible support at race meetings, handling various customer-facing and operational duties.
Managed ticket sales and entry by selling and scanning tickets efficiently.
Distributed race cards and issued numbered armbands for horse identification in parade ring.
Demonstrated strong communication skills and attention to detail in a fast-paced environment.
Education
Law
Northumbria University
Newcastle upon Tyne 09/2023 - 05/2027
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Queen Elizabeth High School
Hexham 01.2021 - 1 2023
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Queen Elizabeth High School
Hexham 01.2018 - 1 2021
Skills
- Client-facing service delivery
- Exceptional customer service
- Organizational skills
- Legal Research
- Teamwork
- Time Management
Awards & Achievements
Sports leader qualification, Completed a leadership programme that involved planning and delivering sports sessions for a group of 10–20 adults with disabilities. This experience developed my communication, leadership, and adaptability skills, as I was required to tailor activities to suit a diverse range of abilities and needs. It also enhanced my confidence working with people from different backgrounds and taught me the importance of inclusion, patience, and clear instruction in group settings.
Qualifications
- A-Levels: Psychology (C) Physical Education (C) Business (Distinction)
- GCSE: Mathematics (5), English Literature (7), English Language (7), Science double (5,6), Physical Education (9), History (7), Spanish (4)
Affiliations
- I am currently Studying Law at Northumbria University, having started my third year and plan to complete the Solicitor Qualification Exams next year, remaining in Newcastle. After I graduate I plan to remain in Newcastle. Living just outside the city centre allows me to commute easily and remain highly flexible with working hours. Outside of my academic and professional pursuits, I am an active member of the university dance team. This has helped me develop strong teamwork, discipline, time management, and performance skills. Regular training and competitions have strengthened my resilience, confidence, and ability to communicate effectively under pressure—skills that translate well into both legal and professional environments.
References
References available upon request.
Timeline
Front of House Assistant
Hotel Indigo, Newcastle Upon Tyne
04.2024 - 01.2026
Games host
Project escape, Hexham
01.2023 - 01.2024
Legal Placement
Family Law Mini Pupillage
11.2022 - 11.2022
Legal Placement
Crown Court
08.2022 - 09.2022
Bar maid & Front of House Assistant
Sycamore Restaurant, Corbridge
08.2022 - 01.2026
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Queen Elizabeth High School
01.2021 - 1 2023
Causal
Hexham Steeplechase Co.
01.2019 - 01.2024
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Queen Elizabeth High School
01.2018 - 1 2021
Law
Northumbria University
09/2023 - 05/2027