Lucy McCoy

Motivated and skilled professional with a proven track record in delivering exceptional customer service and resolving issues efficiently. Demonstrates excellent written and verbal communication skills, adept at interacting with customers, colleagues, and senior managers. Proficient in Microsoft Office Suite and quick to adapt to new systems such as Sharepoint. Strong leadership experience in team management, driving performance, coaching, and training staff. Highly organised with the ability to manage multiple tasks and prioritise effectively in fast-paced environments. Experienced in creating and implementing standard operating procedures to improve workflows and ensure compliance with policies. Excellent problem-solving abilities, identifying challenges and providing practical solutions to enhance efficiency and service quality.

• Reading
• Long distance hiking

Roehampton Film Award for Excellence & Engagement

Volunteer | University Film Festival — [2024]
As a volunteer for the university’s annual film festival, I played a key role in organising and promoting the event, ensuring smooth operations and enhancing the student experience. I collaborated with the team to handle event logistics, including managing film submissions, coordinating with filmmakers, and overseeing event setup. This role allowed me to develop strong organisational, communication, and teamwork skills while contributing to the successful execution of a high-profile student event.