Lucy McConnell
Summary
Friendly, detail-oriented and highly organised graduate with hands-on experience in customer-facing roles and a strong academic foundation in History and Politics. Adept at managing competing priorities, maintaining calm under pressure, and handling tasks with efficiency and professionalism, now looking to bring skills into an office-based administrative environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress & Bartender
The Barley Mow
01.2023 - 05.2025
- Delivered fast, accurate service in a busy, high-turnover environment
- Trained new staff on till systems and customer service etiquette
- Balanced competing demands calmly and professionally, even during peak periods
- Built strong customer rapport, leading to repeat visits and positive reviews
Host
All Bar One
10.2021 - 11.2022
- First point of contact for customers, providing a warm and professional welcome
- Managed reservations, walk-ins and table turnover to ensure smooth flow of service
- Assisted in opening/closing duties, stock checks, and coordinating between front and back of house
- Developed a reputation for reliability and teamwork
Education
BA (Hons) - History and Politics
Royal Holloway, University of London
01-2025
A-Levels -
Ballyclare High School
01-2021
GCSEs -
Ballyclare High School
Skills
- Communication: Clear, confident, and professional – both written and verbal
- Organisation: Experienced at juggling multiple tasks and maintaining attention to detail
- Customer Service: Naturally empathetic and solution-oriented in all interactions
- Tech Proficiency: Comfortable with Microsoft Office (Word, Excel, Outlook), and can easily adapt to new systems
- Teamwork: Collaborative, adaptable, and able to work well in fast-paced environments
Additional Information
- Available to start immediately
- References available on request
Certification
Duke of Edinburgh Gold
First Aid
Timeline
Waitress & Bartender
The Barley Mow
01.2023 - 05.2025
Host
All Bar One
10.2021 - 11.2022
BA (Hons) - History and Politics
Royal Holloway, University of London
A-Levels -
Ballyclare High School
GCSEs -
Ballyclare High School
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