Lucy-May Cobb - 18Yrs 9/11/06

I worked with children ages 3-10 within swim instruction, helping them develop their swim forms and become stronger. I would do group sessions as well as 1:1 sessions with children who need the additional help.

Pre-camp, I had participated in staff training to maintain up-to-date knowledge on best practices for lifeguarding and behaviour management. I would utilise engaging games during lessons for enhanced learning experience, and to ensure my campers wellbeing were all okay.

I remained vigilant at all times enhancing safety, ensuring I was scanning the pool I was responsible for. Whether it was during lessons or when I was guarding.

Followed the correct risk assessments and safety procedures. Forming relationships with my campers, encouraging them to step out of their comfort zone, forming trust within the water so they knew they were safe so they could walk away feeling like they have achieved something new!

I worked with groups of children ages 5-11, planning sessions, liaising with parents, building confidence within the players, encouraging team play. As well as ensuring safeguarding and supervision at all times. Managing behaviour among the children and being able to communicate with them, along with developing their skills and keeping them engaged.

Maintaining a clean shop floor, promoting a welcoming and easy shopping environment.

Handled cash register operations efficiently.

Resolved customer complaints, ensuring they were 100% happy before leaving.

Participated in seasonal sale preparations by arranging displays strategically and eye catching to shoppers.

Working as a team with my colleagues, ensuring store efficiency and a happy workplace.

Customer service skills, resolving problems, engaging customers in sales, providing advise on furniture sets and maintaining a positive attitude.

Assisting customers with additional physical needs (Hearing impairments etc) so they could have a great shopping experience.

Remained vigilant on the shop floor, and reporting any suspicious activities to avoid theft and crime.

Travelling around the uk to pop up at different events ranging from Wembley to small town events. I communicated with customers with positive high energy, answering their questions and talking to them about the different flavors. As well as this, maintaining great food and hygiene throughout.