Lucy Marsh

After discovering my passion for baking at a very young age and successfully managing one of my family's restaurants and thriving in the roll In 2011 I took the plunge and opened my very own brunch spot. It quickly became a huge success and we were especially known for our morning pastries and baked goods all of which I prepared and baked.

After 8 wonderful years I decided it was time to sell and enjoy the fruits of my labour.

Some of my responsibilities included-

-responsible for the growth, stability, direction and daily operations of the business

- Managing, motivating and lead a large team

- Organising shifts and rotas

- Hiring and training restaurant staff

- Menu planning

- Greeting and advising customers

- Assessing and improving profitability

- Preparing and baking morning goods/cakes

- Replenished and rotated food items, following correct food cooling and storage procedures.

- Complied with health and safety codes.

- labelling baked goods with accurate descriptions and ingredients.

- Maintained strong knowledge of food safety practices.

- Cleaned and maintained kitchen equipment and oven.

- Demonstrated excellent time management and organisational skills.

- Work efficiently under pressure

- Keep up with high product demand

- Monitored storage temperatures to preserve food quality.

- Arranged display case with appealing presentation to maximise sales.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Analysed operations to improve restaurant efficiency and service levels.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
• Ordering required quantities of necessary restaurant items, including food, beverages, equipment and supplies.

• Accepted and processed cash, card and mobile payments using POS systems.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Working towards set targets
• Working as part of a team
• Remained flexible to cover shifts and work overtime as required.