Lucy Mairs
Operations Director
Bradford,Wet Yorkshire
Summary
Talented Operations Director skillful developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilising excellent verbal and written communication, programme management and team leadership abilities gained during 15+ year career in Health Tech, Retail and FMCG industries.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Operations Director
X-Lab
Leeds, West Yorkshire
02.2021 - Current
- Alignment of organisational objectives with company mission to increase business growth and integrate work strategies.
- Oversee day-to-day operations to keep organisation running smoothly while meeting business goals.
- Negotiate contracts and agreements to secure favourable terms and maximise profits.
- Develop and implement recommendations for service improvement.
- Managed crisis response to minimise potential negative impacts on company.
- Lead recruitment and development of strategic alliances to maximise utilisation of existing talent and capabilities.
- Collaborate with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Direct technological improvements, reducing waste and business bottlenecks.
- Cultivated company-wide culture of innovation and collaboration.
Head of Delivery
X-Lab
Leeds, West Yorkshire
10.2018 - 01.2021
- Provided ongoing direction and leadership for X-Lab's Delivery team.
- Supervised programme teams, continually managing and evaluating performance.
- Coordinated budgets over over £2 million, maintained scheduling and resource allocation.
- Hired and managed consultants, contractors and sub-contractors to support programme delivery.
- Led preparation of business development bids and associated scopes of work, which resulted in exponential growth for X-Lab.
- Reported regularly to managers on project budget, progress and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
- Analysed project performance data to identify areas of improvement.
- Trained and coached sales team members on best practices for customer service and sales techniques
Programme Manager
ASDA Technology
Leeds, West Yorkshire
05.2017 - 09.2018
- Played a crucial role in the launch of Scan and Go mobile, utilised by over 1 million customers in 550 UK stores. This innovative solution resulted in estimated annual savings of £500k within the first year of release and has improved customer experience, enhanced efficiency.
- I established a Continuous Integration and Continuous Delivery pipeline for managing mobile app releases, which greatly sped up our software development processes. This effort made our release cycle more efficient, resulting in faster and more effective delivery.
- Led the Agile transformation within the software delivery team, driving improvements in delivery timeframes, quality, and customer satisfaction. By implementing Agile methodologies, delivery processes were optimised, resulting in enhanced efficiency and customer-focused outcomes.
Programme Manager
Fonterra
Dubai
08.2014 - 05.2017
- Within the FMCG industry successfully managed a merger and acquisition programme of work, overseeing the entire due diligence process to ensure comprehensive evaluation of potential opportunities and risks.
- Supported the analysis and assessment of target companies, including financial performance, market position, operational capabilities, and cultural fit.
- Collaborated with cross-functional teams to identify synergies and develop integration plans that facilitated seamless alignment of processes, systems, and teams.
- Led communication and change management strategies to ensure effective stakeholder engagement and smooth transition during the integration process.
- Worked closely with legal and compliance teams to ensure adherence to regulatory requirements and manage any legal implications associated with the mergers and acquisition.
Programme Manager
GHD
Cambridge/Leeds
01.2010 - 05.2013
- Successfully managed programmes for New Product Development (NPD) and New Product Introduction (NPI) releases within the FMCG industry.
- Led cross-functional teams to ensure effective coordination and execution of NPD and NPI initiatives, from concept development to market launch.
- Collaborated closely with product development, marketing, supply chain, and sales teams to align objectives, timelines, and deliverables.
- Implemented robust project management processes, including milestone tracking, resource allocation, risk management, and stakeholder communication.
- Managed the end-to-end lifecycle of multiple product releases, ensuring on-time delivery, quality standards, and cost efficiencies.
Education
Master of Business Administration - Business
01.2022 - Current
Bachelor of Business Administration - Business
09.2001 - 06.2004
Skills
Programme management
Certification
Prince 2 Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bradford University - Master of Business Administration, Business
01.2022 - Current
Operations Director - X-Lab
02.2021 - Current
Head of Delivery - X-Lab
10.2018 - 01.2021
Programme Manager - ASDA Technology
05.2017 - 09.2018
Programme Manager - Fonterra
08.2014 - 05.2017
Programme Manager - GHD
01.2010 - 05.2013
Bradford University - Bachelor of Business Administration, Business
09.2001 - 06.2004
Accomplishments
During my tenure as Head of Delivery at X-Lab, I led the bid and delivery of the enablement of COV-19 testing for Key Workers. Bringing on 40+ new NHS sites and implementing a further 50 microbiology modules into our Labgnostic network resulted in the establishment of the first digital testing network for COV-19 during the start of the pandemic.
Delivered improvements in healthcare service efficiency and accuracy, through the successful implementation of an £2 million NHSI investment for Labgnostic. This included the expansion of digital infrastructure and application features for reporting in Cell pathology, Genomics, and Point of Care testing. The initiative was a huge success for West Yorkshire and Humber ICS and it helped pave the way for the growth of X-Lab.
I led the integration of Labgnostic into mass population testing for COVID-19 testing and resulting. We improved the speed at which the Test and Trace programme was established and made operational by utilising our pre-existing solution of labgnostic to digitise the matching service.
Successfully launched X-Lab's first international pilot sites in the USA and Australia, expanding X-Lab's reach beyond UK and moving into 24/7 operations.
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