Lucy Letcher
PAR,Cornwall
Summary
Accomplished Animal Management student, pursuing an Extended diploma in Animal Management Level 3, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
1
1
year of professional experience
Work history
Housekeeper
The Royale
Par, Cornwall
2024.06 - 2024.08
- Maintained high hygiene standards for improved living conditions.
- Managed waste disposal effectively for a cleaner environment.
- Provided exceptional care to household pets, resulting in contented animals.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
Hotel receptionist
Trenython manor
Par, Cornwall
2024.03 - 2024.05
- Managed room availability charts to ensure zero overbooking.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Kept reservations systems up-to-date for clear availability management.
- Posted new charges to customers' rooms and compiled itemised statements.
Food and beverage assistant
Trenython Manor
Par, Cornwall
2023.03 - 2024.05
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Assisted in inventory management for efficient stock control.
- Handled cash transactions accurately for seamless payment process.
Education
GCSEs -
Fowey River Academy
Fowey 2018.09 - 2023.07
A-Levels - Animal Management
Bridgwater & Taunton College
Bridgwater 2024.09 -
Skills
- Cleaning proficiency
- Waste disposal techniques
- Pet care capabilities
- Pest control basics
- First aid trained
- Fire safety awareness
- Time management
- Cash handling
- Infection prevention and control
References
References available upon request.
Timeline
A-Levels - Animal Management
Bridgwater & Taunton College
2024.09 -
Housekeeper
The Royale
2024.06 - 2024.08
Hotel receptionist
Trenython manor
2024.03 - 2024.05
Food and beverage assistant
Trenython Manor
2023.03 - 2024.05
GCSEs -
Fowey River Academy
2018.09 - 2023.07