Lucy Leslie
Manchester
Summary
Strategic People, Culture and Employee Experience Leader experienced in partnering with senior executives to shape organisational culture and deliver impactful people strategies that drive business growth. Developed initiatives enhancing organisational effectiveness, including employee engagement and leadership development, while advising senior leaders on complex people matters. Committed to fostering high-performing environments through clear expectations and support, utilising employee insights and technology to enhance communication and streamline processes.
Overview
6
6
years of professional experience
Work History
Employee Engagement & Experience Manager
Moonpig Group
Manchester
12.2025 - Current
- Contributed to a 30% increase in positive employee engagement scores through targeted engagement initiatives and improvements to the employee experience.
- Refined annual employee engagement survey, strengthening employee listening approach and ensuring feedback drives meaningful organisational improvements.
- Partnered with senior leadership, including Group CEO, to shape internal communication, organisational culture and employee experience strategy, enhancing alignment across the organisation.
- Designed and facilitated workshops to improve internal communication, restructuring Slack channels and communication practices to create greater clarity, accessibility and collaboration across the business.
- Use regular manager one-to-ones and employee feedback to identify opportunities to improve leadership effectiveness, team engagement and organisational performance.
- Developed recognition initiatives that reinforced positive behaviours, increased employee satisfaction and supported retention efforts.
- Support managers in establishing clear expectations, delivering constructive feedback and coaching individuals to improve performance.
- Explore and leverage AI tools, including ChatGPT, Gemini and Slack automation, to improve communication, streamline processes and enhance the effectiveness of employee engagement initiatives.
Senior Office Manager
Booking.com
08.2023 - 11.2025
- Acted as a trusted advisor and collaborator to senior leaders, influencing decisions and identifying opportunities to improve organisational effectiveness and employee experience.
- Partnered with senior stakeholders across Manchester, Amsterdam and London to shape and refine the workplace experience strategy, ensuring alignment with wider business and employee experience objectives.
- Managed operational budgets and supplier relationships, ensuring high-quality employee experience alongside commercial efficiency.
- Delivered cross-functional workplace initiatives enhancing inclusion, collaboration and employee experience.
- Led team performance reviews and supported managers in establishing clear expectations, addressing performance challenges and developing individual capability.
- Coached and developed team members through regular one-to-ones, performance reviews and challenging conversations, fostering accountability and continuous development.
Head of Culture
Autocab Ltd
09.2020 - 07.2023
- Played a key role in organisational integration following the acquisition by Uber, supporting cultural alignment and effective communication through a significant period of business change.
- Partnered closely with senior leadership to support people decisions, including bonus reviews, promotion discussions and reward-related conversations, helping ensure alignment between individual contribution and business expectations.
- Worked directly with senior leaders to support performance, accountability and the development of a strong leadership culture.
- Shaped organisational structure and leadership effectiveness by developing and implementing the senior management team.
- Advised senior managers on sensitive people matters, leadership communications and organisational challenges to enhance decision-making processes.
- Advised leadership on complex internal communications, employee engagement and organisational challenges, bringing clarity and consistency to business-wide messaging.
- Led company-wide town halls and internal communication initiatives to strengthen transparency, trust and employee understanding of business priorities.
- Challenged existing recruitment and sourcing processes, identifying opportunities to improve talent processes and organisational effectiveness.
Education
Diploma of Higher Education - Healthcare
Leeds Metropolitan University
Leeds, LDS01-2008
A-Levels - A - C
Bourne Grammar School
Bourne, LIN01-2006
GCSEs - A - C
Bourne Grammar School
Bourne, LIN01-2003
Skills
- People and culture strategy
- Employee engagement
- Performance and development
- Recognition and reward
- Manager coaching
- Organizational change
- Stakeholder influence
- Talent management
- Retention strategies
- Internal communications
Timeline
Employee Engagement & Experience Manager
Moonpig Group
12.2025 - Current
Senior Office Manager
Booking.com
08.2023 - 11.2025
Head of Culture
Autocab Ltd
09.2020 - 07.2023
Diploma of Higher Education - Healthcare
Leeds Metropolitan University
A-Levels - A - C
Bourne Grammar School
GCSEs - A - C
Bourne Grammar School