Lucy Lennon
Summary
Logistics professional with over three years of experience in international shipping and export operations, currently overseeing a dynamic import-export and purchasing department. Proficient in managing customs documentation, monitoring shipping schedules, and proactively resolving compliance and delivery issues. Expertise in supervising packing teams, optimizing workload distribution, and upholding high operational standards in dispatch activities. Recognized for enhancing processes, strengthening supplier and freight relationships, and ensuring efficient global goods movement.
Overview
23
23
years of professional experience
Work history
Import & Export Manager
Less Common Metals
Ellesmere Port, Cheshire
2025.08 - Current
- Sourced and integrated a new freight forwarder to shorten export delivery lead times.
- Reduced export costs by improving shipment coordination and carrier performance.
- Implemented an updated dangerous goods note workflow for faster processing and compliance.
- Deployed a dangerous goods note workflow to speed processing and strengthen compliance.
- Coordinated air, road, and sea shipments with accurate dispatch documentation.
- Monitored outbound deliveries and resolved transit issues to protect on‑time performance.
- Prepared and verified export paperwork, including invoices, packing lists, and bills of lading.
- Checked customs declarations, EUR1, and certificates of origin for export shipments.
- Applied knowledge of incoterms, HMRC requirements, and post‑Brexit trade rules.
- Hosted weekly production meetings to surface workflow issues and prevent delays.
- Monitored shipping schedules daily to address delivery and compliance issues early.
- Supervised packing and dispatch teams to maintain required operational standards.
- Allocated workloads across support teams to develop capability and meet targets.
- Liaised with freight forwarders, customs authorities, suppliers, and internal teams.
- Optimised export workflows to improve efficiency and reduce processing delays.
- Maintained traceable shipment records using ERP and WMS systems for compliance.
Acting Team leader/Senior Export Administrator
AEV LTD
2021.05 - 2025.08
- Supported the team in optimizing export strategies and improving efficiency
- Coordinate and manage export shipments of resin products from order processing to delivery.
- Prepare and verify all necessary export documentation, including invoices, packing lists, certificates of origin, bills of lading, and customs declarations.
- Communicate effectively with sales, production, and warehouse teams to ensure order accuracy and fulfillment.
- Stay updated on international trade regulations, customs requirements, and industry standards pertinent to the resin industry.
- Creating dangerous goods notes
- Creating EUR1 & COO via the Liverpool Chamber of Commerce
- Liaise with customs authorities, freight forwarders, and logistics providers to ensure timely and compliant shipments.
- Provide exceptional customer service to international clients, addressing inquiries and resolving export-related issues promptly.
- Handling SENT
- Monitor and track shipments to ensure on-time delivery and resolve any issues that arise during transit.
- Assist in preparing export reports and analyses to support business decision-making.
Warehouse Co-Ordinator
Smylie Ltd
Bromborough
2020.03 - 2021.05
- Handling Booking In for a busy and fast paced Food Exporter
- Assisting the in-house freight department to ensure shipments and documents are prepared and despatched on time to destinations all around the globe via Air, Land, and Sea
- Ensuring all company ISO procedures are met
- Conducting Stock Audits using a bespoke custom-built WMS
- Stock Control & Movements
- Ensuring all claims are raised and dealt with promptly
- Dealing with queries from Senior Management on a frequent basis
- Assisting other departments when needed
Head of Operations
NWL Life Planning Ltd
Chester
2019.03 - 2020.03
- Booking appointments and speaking with clients over the phone
- Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels daily
- Processing payments through world pay and dealing with Invoicing and Refunds
- Liaising with the directors
- Actioning Mail and other general administration duties
- Using all Microsoft packages
- Stock orders
- Training and staff development
- Dealing with complaints
- Managing system and process changes effectively
- Prioritising workloads to ensure targets are delivered
- Setting up wills, Lasting Power of Attorney, and trusts
Account Manager/Senior Administrator
DDL
Ellesmere Port
2018.10 - 2019.03
Sales Manager
Andrews Estates
Prenton
2017.01 - 2018.10
Senior Sales Negotiator
Bradshaw Farnham & Lea
Prenton
2015.10 - 2017.01
Sales Assistant/Customer Service
O2
Liverpool
2013.10 - 2015.10
Administrator/Customer Service
Bank of Scotland
Chester
2003.09 - 2010.09
Education
Diploma of Higher Education - Healthcare Professions
Wirral Metropolitan College
GCSE or equivalent - undefined
Prenton High School for Girls
Skills
- Sage Line 50 and Xero
- Account management
- Dangerous goods handling
- Chamber of commerce involvement
- Leadership and communication
- First aid certification
- Microsoft Office proficiency
References
Available upon request.
Timeline
Import & Export Manager
Less Common Metals
2025.08 - Current
Acting Team leader/Senior Export Administrator
AEV LTD
2021.05 - 2025.08
Warehouse Co-Ordinator
Smylie Ltd
2020.03 - 2021.05
Head of Operations
NWL Life Planning Ltd
2019.03 - 2020.03
Account Manager/Senior Administrator
DDL
2018.10 - 2019.03
Sales Manager
Andrews Estates
2017.01 - 2018.10
Senior Sales Negotiator
Bradshaw Farnham & Lea
2015.10 - 2017.01
Sales Assistant/Customer Service
O2
2013.10 - 2015.10
Administrator/Customer Service
Bank of Scotland
2003.09 - 2010.09
GCSE or equivalent - undefined
Prenton High School for Girls
Diploma of Higher Education - Healthcare Professions
Wirral Metropolitan College