Lucy Lamplugh
Gloucester,Gloucestershire
Summary
I am a final-year Building Surveying student at University of the West of England currently seeking part-time employment before starting my graduate career. I have strong experience in customer-facing and independent roles, including home delivery driving, hospitality, and event work. Through these positions, I have developed excellent communication, time management, and teamwork skills, alongside the ability to work professionally under pressure during busy and demanding shifts. I am reliable, hardworking, and adaptable, with experience handling responsibility, cash management, and delivering high standards of customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Ice Cream Van Driver
K&C Yarwood Ltd
Welshpool, Powys
2025.03 - 2025.09
- Maintained cleanliness in van, contributing to a professional company image.
- Completed daily vehicle inspections for maintenance of safety standards.
- Kept accurate records of mileage, fuel costs and expenses for accountability purposes.
- Worked flexible hours including weekends and holidays to meet business requirements.
- Prepared customised orders for unique customer experiences.
- Adhered to food safety regulations with meticulous cleaning routines.
- Handled complaints professionally, resulting in improved customer relationships.
- Ensured customer satisfaction rate of 85% by providing professional, timely service with outstanding communication.
Home delivery driver
Tesco Extra
Bristol
2024.01 - 2025.01
- Expedited delivery process, resulting in high levels of customer satisfaction.
- Provided excellent customer service, enhancing brand reputation.
- Exhibited strong work ethic and punctuality maintaining job performance standards.
- Kept records of mileage, fuel use and deliveries made for accountability purposes.
- Supported in-store operations by picking and packing orders and loading and unloading shipments.
- Inspected van at shift start, performing planned maintenance to ensure stable operations.
FOH team member
Kfc
Royal Tunbridge Wells, Kent
2021.12 - 2024.08
- Managed payments for food and beverage orders efficiently to avoid any discrepancies.
- Conducted end-of-day clean-up tasks ensuring readiness for next business day.
- Assisted in preparation of food and drinks, adhering strictly to hygiene standards.
- Communicated effectively between kitchen and serving staff facilitating efficient workflow.
- Handled complaints swiftly, turning potentially negative situations into positive outcomes.
- Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
- Coordinated with kitchen staff for timely delivery of orders, resulting in satisfied customers.
- Monitored stock levels regularly, avoiding shortages during peak hours.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
Bachelor of Science - Building Surveying
University of the West of England
Bristol 09/2022 - 06/2026
A-Levels -
Uplands Community Collage
Wadhurst, East Sussex 09/2020 - 08/2022
GCSEs -
Uplands Community Collage
Wadhurst, East Sussex 09/2015 - 07/2020
Skills
- Van cleaning and maintenance
- Complaint resolution technique
- Responsible money handling
- Efficient customer service
- Computer operating systems
- Strong communication skills
- Accountability
Certification
Full Uk manual driving licence held for over 3 years
References
References available upon request.
Timeline
Ice Cream Van Driver
K&C Yarwood Ltd
2025.03 - 2025.09
Home delivery driver
Tesco Extra
2024.01 - 2025.01
FOH team member
Kfc
2021.12 - 2024.08
Bachelor of Science - Building Surveying
University of the West of England
09/2022 - 06/2026
A-Levels -
Uplands Community Collage
09/2020 - 08/2022
GCSEs -
Uplands Community Collage
09/2015 - 07/2020