Lucy Knight
Winchester,Hampshire
Summary
Results-oriented professional skilled in critical thinking, communication, and time management. Organises workloads effectively, prioritises tasks, and meets deadlines. Analyses complex situations to implement creative solutions and adapts to new environments and technologies. Focused on utilising these strengths to contribute to organisational success and drive career advancement.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work history
Operations director
Railway Inn (Winchester) LTD
Winchester, Hampshire
2015.10 - Current
- Oversee inventory control measures, reducing waste and increasing profitability.
- Champion change management initiatives, leading to smoother transitions during restructuring phases.
- Optimise operational efficiency by implementing strategic plans and procedures.
- Align departmental objectives with overall company goals for unified direction and focus.
- Negotiate contracts with suppliers for cost savings without compromising quality.
- Ensure regulatory compliance by establishing robust internal controls.
- Establish budgets based on historical, current and forecasted business data.
Haberdashery Specialist
Closs & Hamblin
Winchester, Hampshire
2010.12 - 2015.10
- Expert Consultation: Advising customers on choosing the correct threads, buttons, trimmings and tools for specific tailoring or craft projects.
- Project troubleshooting: Guiding beginners and professionals alike through common sewing or craft issues.
- Managed stock levels by organising and replenishing specialised inventory, including measuring and cutting fabric, matching yarn types, and labelling trims, ensuring availability for customer projects.
- Performed retail duties by processing transactions, managing displays, and maintaining store environment, enhancing customer experience and satisfaction.
Customer advisor
Homebase
Winchester, Hampshire
2003.04 - 2010.12
- Customer service: Guided customers in selecting the correct materials, tools and designs for their DIY and home improvement needs.
- Achieved store targets while facilitating efficient customer checkout and returns.
- Developed technical skills to provide specialised services in paint mixing, timber cutting and department-specific advice.
- Store maintenance: Maintained visual merchandising, set up displays and managed stock replenishment on the shop floor.
- Stock holding initiatives: Championed two warehouse stockholding initiatives that were rolled out across the company nationally.
Education
Diploma of Higher Education - Art & Visual Awareness
Coleg Ceredigion
Aberystwyth, Ceredigion 2002.09 - 2003.06
GNVQ Advanced - Art
Peter Symonds College
Winchester 1997.09 - 1999.06
GCSEs - English, Science, Art, History, Geography, Maths, French
The Westgate School
Winchester 1992.09 - 1997.06
Skills
- Analytical problem-solving
- Workload prioritisation
- Workplace adaptability
- Clear communication
Affiliations
- Music
- Cross stitching
- Eurovision!
- Swimming
References
References available upon request.
Timeline
Operations director
Railway Inn (Winchester) LTD
2015.10 - Current
Haberdashery Specialist
Closs & Hamblin
2010.12 - 2015.10
Customer advisor
Homebase
2003.04 - 2010.12
Diploma of Higher Education - Art & Visual Awareness
Coleg Ceredigion
2002.09 - 2003.06
GNVQ Advanced - Art
Peter Symonds College
1997.09 - 1999.06
GCSEs - English, Science, Art, History, Geography, Maths, French
The Westgate School
1992.09 - 1997.06