Lucy Kelly
Gateshead,Tyne and Wear
Summary
Highly skilled professional with a strong background in luxury retail specialising in beauty, with fantastic teamwork and communication skills, and independent work ethic. Demonstrates a positive attitude, enthusiasm, and self-confidence in all tasks. Proactive and resilient with a proven ability to take initiative and manage time effectively. Expertise in spreadsheet creation and analysis, conflict resolution and resourcefulness.
Committed to leveraging skills to enhance organisational efficiency and client satisfaction. Working for premium couture established brands it provides a knowledge of impeccable high quality service that can be a transferable skill in different fields of work.
Knowledgeable about building strong client relationships and delivering exceptional service. Experienced in customer interaction, problem-solving, and communication. Skilled at understanding client needs and providing tailored solutions. Ready to use and develop relationship management, customer service, and communication skills in a different role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
La Collection Privée Specialist
Christian Dior Parfums
Gateshead
05.2023 - 03.2025
- Specialised fragrance ambassador for price fragrance collection at Dior.
- Having full specialised knowledge regarding fragrances and the Dior collection privée
- Creating social media content to a high standard in order to promote new product launches, services and the counter
- Hosting on and off counter events for large groups of clients to showcase new products, makeup artistry skills and general revenue through returning clients and opportunities.
- Eventing skills
- Managing the social media account for the brand and being recognised for this from head office due to high quality content.
- Delivering exception Dior service to all clients and representing Dior
- Having a work phone to specifically contact clients and creating lasting luxury relationships with customers and the brand
- Team work and organisation to achieve targets and maintain a organised working environment
- Keeping a brand image looking smart and presentable to customers at all times
- Keeping a check to make sure stock is regular replenished and cleaning the counter
- Conducting and planning events around counter and hosting events to large groups of clients.
- Professional makeup artist trained in previous job roles and professional by Dior
- Wrote professional letters, emails and memoranda for business communication.
- Increased client satisfaction by providing specialised support and advice.
- Applied maths abilities to calculate and check financial figures.
TV Extra
NE14TV
01.2018 - 03.2025
- Working with a group of producers and following instructions well
- Being on time and accurate
- Able to work long hours and keep motivated at all times
- Creating a great working environment an being able to fall in and out of character on demand
- Responsibility of working with children and adults and communicating well with others
- Efficiently being punctual and on time to set and with memorising script and scenes
Makeup artist
TOMFORD
02.2022 - 05.2023
- Working on a premium cosmetics counter to provide customers with the highest quality products and service
- Being fully trained on all products and treatments available to the client
- Being able to conduct one to one or group consultations for example a bridal scent consultation
- Keeping a brand image looking smart and presentable to customers at all times
- Team work and organization in the working environment
- Keeping a check to make sure stock is regular replenished and cleaning the counter
- Enhanced client satisfaction by providing customised makeup services.
- Maintained cleanliness and organisation in work area, ensuring a comfortable environment for clients.
- Trained junior team members in beauty principles and specific techniques.
Waitress
Central Park
Newcastle
08.2021 - 10.2022
- Greeting customers entering the Terrace
- Keeping the area clean and tidy
- Responsibly dealing with customer requests
- Efficiently keeping customers satisfied, regarding various queries and conflicts
- Continually being friendly and helpful to all customers
- Creating a friendly environment, connecting with customers and gaining loyalty
Beauty Sales Consultant
Next Home and Beauty
10.2020 - 02.2022
- Working on the sales floor to provide high quality customer service
- Being knowledgeable about all products stocked and available to purchase
- Working on tills with speed and efficiency remembering to give great customer service
- Creating loyal customers through sales techniques and friendly and approachable behavior
- Keeping the brand image while working in store with a smart dress code
- Being able to replenish stock and keep to sales floor clean and tidy
Sales Associate
Jo Malone London
11.2019 - 05.2020
- Working on a premium cosmetics counter to provide customers with the highest quality products and service
- Being fully trained on all products and treatments available to the client
- Being able to conduct one to one or group consultations for example a bridal scent consultation
- Keeping a brand image looking smart and presentable to customers at all times
- Team work and organization in the working environment
- Keeping a check to make sure stock is regular replenished and cleaning the counter
Sales Assistant
Marks and Spencer
11.2018 - 01.2019
- Working on tills serving customers and handling money
- Fully till trained with understanding of cash backs using vouchers gift cards and discount
- Able to do stock work on the sales floor
- Always on time and worked extra hours when required or offered
- Working with a team to deliver outstanding customer satisfaction and keep the stores well maintained name and hospitality
- Worked on self checkout tills and have been trained in using them
- Great communication skills as I have to talk to different age ranges of people
Social Media Specialist
Education
GCSE - RE (A), Art (A), English Language (B), English Literature (B), English Public Speaking (Pass with Merit), Technology (B), Sciences Combined (C), Maths (C), History (C+), LAMADA (Pass with Distinction)
Emmanuel College
01.2013 - 01/2018
Associate of Arts - Art and Design, Level 3 (Pass with distinction)
Gateshead College
09/2018 - 05/2020
Psychology - Higher education degree
Northumbria University
09/2020 - 05/2023
Skills
- Teamwork
- Communication
- Event hosting and managing
- Positive Attitude
- Social media content creation
- Video and photo editing via adobe and digital editing apps
- Self-Confidence
- Proactivity
- Resilience
- Excel, word and Microsoft tools
- Enthusiasm
- Scheduling
- Time-management
- Spreadsheet creation and analysis
- Client Relationship Management
- Conflict Resolution
- Resourcefulness
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Accomplishments
- Lamda, Active for 4 years, developed skills in public speaking and acting.
- NCS, Involved for 4 weeks, learned social and practical skills, received a certificate for basic first aid.
- NE14TV, Registered with an agency for work on local TV shows and films, including a Ken Loach film.
Languages
Spanish
Intermediate
Custom
- Social media influencing.
- Fashion, skincare, and make-up.
- Fitness and wellbeing.
- Art and drama.
Affiliations
- art
Certification
DBS Certificate
References
References available upon request.
Timeline
La Collection Privée Specialist
Christian Dior Parfums
05.2023 - 03.2025
Makeup artist
TOMFORD
02.2022 - 05.2023
Waitress
Central Park
08.2021 - 10.2022
Beauty Sales Consultant
Next Home and Beauty
10.2020 - 02.2022
Sales Associate
Jo Malone London
11.2019 - 05.2020
Sales Assistant
Marks and Spencer
11.2018 - 01.2019
TV Extra
NE14TV
01.2018 - 03.2025
GCSE - RE (A), Art (A), English Language (B), English Literature (B), English Public Speaking (Pass with Merit), Technology (B), Sciences Combined (C), Maths (C), History (C+), LAMADA (Pass with Distinction)
Emmanuel College
01.2013 - 01/2018
Social Media Specialist
Associate of Arts - Art and Design, Level 3 (Pass with distinction)
Gateshead College
09/2018 - 05/2020
Psychology - Higher education degree
Northumbria University
09/2020 - 05/2023
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