Lucy Jones
WILLENHALL,West Midlands
Summary
Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management. Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments.
Overview
23
23
years of professional experience
Work History
Service advisor
Evans halshaw ford
Wolverhampton , West Midlands
04.2018 - Current
- Responded to customer requests with friendly, knowledgeable service and support.
- Maintaining positive customer relationships to ensure repeat business.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Provided customers with price information and handled financial transactions.
- Recorded details regarding car issues to maintain proper documentation.
- Booked appointments and managed vehicle drop-off pick-up.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Notified customers about service changes or car pick-up schedules.
- Upsold products and services to customers to complement orders.
- Processed customer payments and set up direct debits for long-term service contracts.
- Built rapport with new and existing customers to boost client retention.
- Responded to questions regarding service outcomes and resolved complaints.
- Handled high-volume telesales enquiries within call-time targets.
- Collaborated with service technicians to order parts for customers.
- Maintained quality assurance standards for all products and services.
Customer service representative
The money shop
Wolverhampton , West Midlands
01.2013 - 04.2018
- Balanced cash tills before and after shifts, documenting or resolving discrepancies for management review.
- Completed opening and closing procedures each day.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Cleaned and organised cash-handling areas to reduce errors and inefficiencies.
- Processed payment transactions, utilising POS system to track credit card, cash and debit data.
- Followed cash handling procedures for large bills, cash storage and secure transport to reduce risks.
- Inspected currency to verify authenticity and avoid fraudulent payments.
- Helped customers make product and service selections among range of options.
- Investigated cash and transaction discrepancies to resolve data entry errors or discover shortages.
- Trained and mentored new cashiers and clerks in correct processes.
- Helped meet business needs by working extra shifts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Kept checkouts areas and general store clean and orderly.
- Displayed and restocked merchandise by following brand guidelines.
- Engaged in pleasant chit chat for friendly and personalised service.
- Complied with financial and data security requirements, handling credit card data with discretion.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Assisted customers with processing payments and addressing account issues to resolve concerns.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Checked customer ID when selling age-restricted items, following store policy.
- Counted change correctly and issued customer receipts.
- Resolved customer complaints and answered queries about store products.
- Checked notes carefully to spot counterfeit currency.
Care worker
Charter care
Wednesfield , West Midlands
09.2011 - 12.2012
- Aided in bathing, dressing and continence support.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Assisted individuals with daily activities to facilitate independent living.
- Talked and actively listened to service users to nurture trusted relationships.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Reported on clients' progress to evaluate service impact.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Helped service users to gain ability to function independently in society.
- Upheld nationally recognised care standards.
Sales assistant
T k maxx
Wolverhampton , West Midlands
05.2001 - 08.2005
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers in locating specific items to boost satisfaction.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised displays to promote inventory and encourage customer purchases.
- Tagged products quickly and accurately with price tags and stickers.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Helped customers obtain specialised help for refunds and exchanges.
- Processed returned or exchanged items and provided refunds to customers.
- Received and processed product returns.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Accepted card, cash and cheque payments in POS register system.
- Requested and checked customer IDs at checkout for age-restricted products.
Assistant manager
Peacocks
Wednesfield , West Midlands
08.2005 - 04.2010
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Built customer relationships with consultative sales approach.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Organised financial and operational data to help with yearly budgeting and planning.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Evaluated and tracked staff to aid manager conduct performance reviews.
- Led and managed administrative staff to maintain smooth daily operations.
Education
NVQ Level 2 - Health and social care
Charter care
Wednesfield 03.2012
NVQ Level 1 - Health and social care
Coppice community high school
Wolverhampton 09.1996
GCSEs - All subjects
Coppice community high school
Wolverhampton 06.1996
Skills
- Cash handling
- Customer Service
- Customer relations
- Payment Processing
- Opening and closing procedures
- Stock management
- Account management
- Data Entry
- Complaint resolution
- Staff education and training
- Customer engagement
- Reporting and documentation
- Client rapport
- Greeting and seating customers
- Point of sale systems
- Product and service sales
Timeline
Service advisor
Evans halshaw ford
04.2018 - Current
Customer service representative
The money shop
01.2013 - 04.2018
Care worker
Charter care
09.2011 - 12.2012
Assistant manager
Peacocks
08.2005 - 04.2010
Sales assistant
T k maxx
05.2001 - 08.2005
NVQ Level 2 - Health and social care
Charter care
NVQ Level 1 - Health and social care
Coppice community high school
GCSEs - All subjects
Coppice community high school
Similar Profiles
Les DuffLes Duff
Sales Executive at Evans HalshawSales Executive at Evans Halshaw
Matthew MillerMatthew Miller
Sales Support at BF Evans Ford, Inc.Sales Support at BF Evans Ford, Inc.
Robert CampbellRobert Campbell
Supervisor at Evans SportsSupervisor at Evans Sports