LUCY JOHNSON
Grantham,Lincolnshire
Summary
Proven ability to deliver high-quality work under pressure, demonstrating strong attention to detail. Extensive experience in fast-paced office settings, maintaining composure in challenging situations while upholding confidentiality. Highly motivated professional with diverse clinical and administrative skills, gained through roles as a dental practice assistant manager and qualified dental nurse. Knowledgeable in various medical environments, contributing to effective team dynamics and patient care.
Overview
31
31
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work history
Assistant Manager / Head Receptionist
St Catherine's Dental Practice
Grantham, UK
07.2013 - 09.2025
- Supported Practice Manager in managing busy NHS and private dental practice.
- Assumed full responsibility during absence of Practice Manager.
- Led dental team with organised approach, ensuring high standards of patient care.
- Facilitated ongoing development of practice, maintaining compliance with Care Quality Commission (CQC) standards.
- Managed initial contact for patient complaints, addressing issues professionally and empathetically.
- Oversaw reception operations, including appointment management and responding to telephone and email inquiries.
- Updated and implemented practice policies in accordance with regulatory requirements.
- Carried out regular internal fire risk assessments and checks.
- Monitored stock levels and ordered supplies to ensure availability of essential materials.
Clinic Clerk / Administrative Support - Human Resources
Lincolnshire Community Health Services NHS Trust
Sleaford, UK
04.2012 - 06.2013
- Delivered essential administrative support to clinical staff and secretarial teams in HR department.
- Coordinated allocation of bank nurses and healthcare support workers on short notice.
- Managed and updated data using Excel for accurate record-keeping.
- Drafted professional communications for clients and external stakeholders.
- Answered phones, replied to emails and directed calls to appropriate department.
Optical Assistant / Frame Stylist
Specsavers Opticians
Grantham, UK
09.2005 - 09.2011
- Facilitated customer journeys by delivering support from initial eye tests to frame selection.
- Scheduled and managed customer appointments efficiently.
- Performed pre-screening tests to assist optometrist assessments.
- Advised customers on frame styles and lens options tailored to prescriptions and lifestyles.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
Public House Manager / Licensee
MNM Enterprise Ltd
Grantham, UK
04.2007 - 01.2009
- Supervised and trained junior staff to uphold service standards and professionalism.
- Ensured compliance with health and safety regulations for all staff members.
- Managed daily financial tasks, including till reconciliation and cash handling.
- Monitored inventory levels, placed stock orders, and maintained supplier relationships.
- Created staff rotas and executed various administrative duties essential for business operations.
- Used conflict resolution skills for peaceful dispute settlements amongst patrons.
- Maintained a safe environment for customers and staff alike by adhering to health and safety regulations.
Dental Nurse/Receptionist
St Catherine's Dental Practice
Grantham, UK
03.2000 - 01.2003
- Supported Periodontist during surgical and routine dental procedures, ensuring seamless operations.
- Assisted in periodontal surgeries by aspirating, passing instruments, retracting gum flaps, and suturing.
- Recorded detailed six-point periodontal pocket charts to maintain accurate patient records.
- Upheld strict infection control protocols while prioritising patient confidentiality and preventing cross-contamination.
- Served as liaison between dentist and patient; improved communication and enhanced overall experience.
- Comforted anxious patients, leading to positive clinic experiences.
Dental Nurse/Receptionist
Payne & Sloss Dental Practice
Grantham, UK
09.1994 - 05.1997
- Assisted dentist with various procedures using four-handed dentistry techniques.
- Managed appointment bookings and ensured efficient patient check-in and checkout.
- Performed dental charting and handled payments accurately.
- Mixed dental materials while upholding strict disinfection protocols.
- Sterilised instruments to maintain a clean and safe clinical environment.
- Responded to patient enquiries via phone calls, addressing concerns promptly.
- Balanced clinical duties as trainee dental nurse with front desk administrative tasks.
Education
BTEC National Diploma Level 3 - Applied Science (Forensic Science)
Grantham College
Grantham, Lincolnshire 09.2009 - 05.2011
National Examining Board For Dental Nurses (NEBDN) - Dental Nursing
People's College
Nottingham05.2002
GCSE's - 5 x Grade B (inc English) 3 x grade C (inc Maths)
Walton Girls' High School
Grantham, Lincolnshire 09.1988 - 05.1993
Skills
- Organisational and team leadership
- Staff training and mentoring
- CQC compliance and regulatory awareness
- Appointment scheduling and management
- Stock control and financial management
- Complaints resolution and management
- Document management and policy updates
- Analytical thinking and problem-solving
- Written and verbal communication skills
- Proficient in Microsoft Office Suite
- Accurate clinical note recording
- Customer relations and patient care focus
- Front-of-house operations and reception management
- Experience in fast-paced environments
Certification
- Dental Medical Emergencies Training (CPR & AED) - December 2024
- UK Driving Licence (Automatic) May 2007 to May 2047
Certificates of CPD courses:
- Coldicott Principles 29 January 2025
- Consent 23 February 2025
- Data Protection & Information Governance 23 February 2025
- Fire Awareness & Fire Marshall 13 February 2025
- Safeguarding of Children and Vulnerable Adults 21 February 2025
Timeline
Assistant Manager / Head Receptionist
St Catherine's Dental Practice
07.2013 - 09.2025
Clinic Clerk / Administrative Support - Human Resources
Lincolnshire Community Health Services NHS Trust
04.2012 - 06.2013
BTEC National Diploma Level 3 - Applied Science (Forensic Science)
Grantham College
09.2009 - 05.2011
Public House Manager / Licensee
MNM Enterprise Ltd
04.2007 - 01.2009
Optical Assistant / Frame Stylist
Specsavers Opticians
09.2005 - 09.2011
Dental Nurse/Receptionist
St Catherine's Dental Practice
03.2000 - 01.2003
Dental Nurse/Receptionist
Payne & Sloss Dental Practice
09.1994 - 05.1997
GCSE's - 5 x Grade B (inc English) 3 x grade C (inc Maths)
Walton Girls' High School
09.1988 - 05.1993
National Examining Board For Dental Nurses (NEBDN) - Dental Nursing
People's College