Lucy Jasmine Grafton

• Summer project temp work to help over the summer
• Mirrored old student bookings and moved them from a Legacy account to a new account.
• Transferred money onto the new account with careful numerical checking.
• Recorded admissions details including student information, application status, and correspondence.

• Working within the Product team, ensuring that margins are maximised through accurate quoting, pricing, cost base management and commercial actions. Checking availability on hotels on the allocation calendar and all hotels report. Using software such as Zoho and Travel studios to action the day to day and manage workload. Launching bookings and liaising with account managers to update them on bookings.
• Monitored operations to keep processes aligned with targets and matching forecasts.

Customer care- Admin and responsible for answering the phone and dealing with customer enquiries and complaints in a professional way.

Sales- Taking bookings and payment over the phone for customers and corporate clients (BTB) and monitoring the DHL tracking online system as well as dealing with voucher companies, processing customer vouchers and annotating excel spreadsheets to process labels and match with customer invoices

Helping out in all areas of the business during busy periods such as downstairs in production or the marketing Team.

Involving collaborating with all departments of the business, including logistics, finance, production and the technical team. This gave me an extensive overview of how the business works and enabled me to speak confidently with the customers and provide outstanding customer service

• Office sales team- Requesting and providing holiday quotes for customers, answering phone calls from Travel agents and clients and answering any questions they have.
• Booking holidays for travel agents and public customers, also any extras they want, such as an airport lounge pass.
• Developed travel itineraries for clients based on budgets and client needs.
• Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.

• Merchandiser- Professionally displaying jewellery on the stands in various stores- Such as Next, Matalan, M&S, Boots. Sorting the faulty stock, launching sales, signing paperwork in the stock room. Dealing with customer questions about jewellery.

• Helping the events team plan and set up for events, serving and welcoming customers, washing and drying in the kitchen.
• Planned all event aspects, including venue, seating, dining and guest list, ensuring clients are satisfied.

• 40 hours- Administration, Inline invoice work, updating data basis.

• Organised files efficiently.
  Assisted in photocopying documents.
  Updated database records regularly.