Lucy Illsley
Southampton,Hampshire
Summary
A dedicated Senior Administrator with expertise in process implementation and improvement. Skills and knowledge working in Internal HR and finance departments. Able to demonstrate proficiency in risk analysis techniques and budgeting oversight, ensuring ethical procurement practices within procurement operations. Committed to continuous learning and development in a corporate setting, leveraging strong communication skills to drive organisational success. Skilled in project management and problem solving, consistently ensuring operational excellence. Dedicated to driving improvements that enhance productivity and the business outcomes supporting the company values. Can demonstrate project management and stakeholder communication, delivering innovative solutions and driving to project success.
Overview
11
11
years of professional experience
Work history
Senior Administrator/Associate Project Manager
NHS South, Central and West CSU
Southampton, Hampshire
08.2018 - Current
- Negotiated contracts with vendors, securing favourable terms for the company.
- Minimised errors on official documents by conducting meticulous proofreading before submission.
- Conducted thorough research for various projects, yielding accurate results every time.
- Maintained strict confidentiality whilst handling sensitive information and documents.
- Coordinated office inventory management for streamlined operations.
- Improved workflow within the organisation by implementing efficient scheduling techniques.
- Facilitated staff training sessions to enhance team performance.
- Organised travel arrangements for senior staff members without any hitch.
- Delegated tasks efficiently, improving overall productivity in the process.
- Managed incoming correspondence effectively, ensuring timely responses from internal and external stakeholders.
- Undertaken complex diary management for busy executives.
- Led team meetings, ensuring clear communication amongst staff members.
- Handled high-level administrative tasks to support senior management.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Coordinated various training events smoothly and efficiently.
- Conducted regular reviews of L and D strategy effectiveness, making necessary adjustments for improvement.
- Leveraged e-learning platforms for increased flexibility in training delivery methods.
- Developed online training materials, enhancing accessibility for remote employees.
- Analysed organisational needs, developed appropriate L and D solutions accordingly.
- Enforced adherence to company policies and regulations during all stages of the project.
- Liaised with stakeholders for clear understanding of project objectives.
- Negotiated with suppliers for procurement of essential materials at competitive prices.
- Collaborated with other departments to coordinate resources, maximise utilisation.
- Managed project budgets, assured financial prudence.
- Worked closely with procurement team on cost control initiatives.
- Improved organisational efficiency by developing new procurement procedures.
- Streamlined procurement operations to improve overall efficiency.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
Administrator
Hampshire County Council
Winchester, Hampshire
09.2015 - 09.2017
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer retention rate through excellent problem resolution skills.
- Identified potential risks, mitigated possible issues.
- Maintained comprehensive records of transactions, ensuring full transparency.
- Facilitated smooth transitions during mergers or acquisitions, minimising disruptions to fund operations.
Education
NVQ Level 2 - Level 2 Business Administration Apprenticeship
Eastleigh College
Eastleigh 05.2019 - 01.2020
Certificate of Higher Education - QSIR Fundamentals Programme
QSIR
Southampton 07.2025 - 07.2025
APMG Level 4 - Level 4 Associate Project Management Apprenticeship
MKBK
Southampton 03.2025 -
Skills
- Process implementation and improvement
- Human resources systems
- Financial budgeting
- Risk analysis techniques
- Budgeting oversight
- Ethical procurement practice
- Procurement operations
- Continuous learning and development in corporate settings
- Communication skills
Timeline
Certificate of Higher Education - QSIR Fundamentals Programme
QSIR
07.2025 - 07.2025
APMG Level 4 - Level 4 Associate Project Management Apprenticeship
MKBK
03.2025 -
NVQ Level 2 - Level 2 Business Administration Apprenticeship
Eastleigh College
05.2019 - 01.2020
Senior Administrator/Associate Project Manager
NHS South, Central and West CSU
08.2018 - Current
Administrator
Hampshire County Council
09.2015 - 09.2017