Lucy Iles
Summary
Dedicated professional with a strong foundation in client relationship building and effective decision making. Demonstrates exceptional customer service and logistics expertise, coupled with advanced problem-solving skills. Committed to leveraging these competencies to enhance operational efficiency and drive customer satisfaction.
Overview
19
19
years of professional experience
Work history
Property Manager
Charlton Haynes Limited
11.2023 - 08.2025
- Managed day-to-day property and facilities for approximately 200 properties.
- Conducted property viewings, negotiated lease deals, and performed site inspections.
- Oversaw acquisitions, assisted with budgets, and issued legal notices.
- Established stakeholder network to enhance objectives and performance.
- Solely managed project for commercial industrial build valued at £3 million.
- Planned and implemented proactive maintenance across commercial, industrial, and residential properties.
Property Manager
Bruton Knowles
02.2022 - 11.2023
- Managed 109 commercial properties in Gloucestershire and oversaw 61 additional units in Warwickshire.
- Resolved tenant queries and complaints through onsite management.
- Qualified and advanced incoming enquiries and property viewings.
- Completed all leases and associated legal documentation.
- Ensured compliance with Health and Safety regulations, conducting daily, monthly, and annual tasks.
- Produced and distributed quarterly and annual reports to clients.
- Collaborated with accounts department to establish debt policies, implementing rent reviews per lease terms.
- Achieved full occupancy for all 109 commercial properties within six months, creating a waiting list.
Business Development Manager
Kerr Office Group
11.2019 - 01.2022
- Established communication channels with key contacts to facilitate lead generation.
- Developed a robust pipeline of projects in Bristol, expanding market presence.
- Identified ongoing commercial needs, maintaining a project pipeline worth £100k to £2m.
- Created and implemented a referral incentive programme targeting key partners.
- Maintained an up-to-date CRM system for quick and efficient information access.
- Represented Kerr at key events to enhance brand visibility among decision makers.
- Enhanced office furniture expertise while actively engaging in sales across all channels.
- Collaborated with supply chain network to ensure relevant product knowledge and trends.
Senior Negotiator
Peter Ball and Co
03.2011 - 11.2019
- Maintained position as one of top three sales negotiators among 13 for seven consecutive years.
- Managed candidate appointments for property viewings, qualifying financial needs and narrowing requirements.
- Negotiated vendor contracts, generating £100,000 annual profit over six fiscal years.
- Developed vendor relationships from contract signing to completion, ensuring satisfaction throughout process.
- Deputised for Manager, handling complaints and managing daily office responsibilities including HR and compliance checks.
- Executed proactive lead pipeline management through various sales channels to convert viewings into sales.
- Researched current trends to enhance understanding of UK housing market and local Cheltenham dynamics.
- Worked with large client databases, averaging 300-400 contacts daily while consistently achieving set targets.
Senior Supervisor
02 Telefonica UK Retail
06.2006 - 03.2011
- Led daily operations of Cheltenham store, ensuring accurate staffing levels and meeting target requirements.
- Presented in daily area conference calls to communicate updates and strategies.
- Identified and implemented engaging store promotions for staff and customers.
- Trained new team members on system usage, mobile technology, and customer experience.
- Achieved first place in customer experience rankings in 2009, earning all-expenses-paid holiday to Prague.
- Successfully launched original iPhone into UK retail market, enhancing brand visibility.
Education
BSC (Hons) 2:1 - Sports Development
University of Gloucestershire
BTEC Level 3 - Sports Development and Fitness
Gloucestershire College
Level 3 Diploma - Health, Safety, Security and Employment Standards
GCSE's - Including English, Mathematics and Science
Cheltenham Kingsmead School
Skills
- Client relationship management
- Decision making
- Logistics coordination
- Advanced problem solving
- Customer service
- Project management
References
References available upon request.
Timeline
Property Manager
Charlton Haynes Limited
11.2023 - 08.2025
Property Manager
Bruton Knowles
02.2022 - 11.2023
Business Development Manager
Kerr Office Group
11.2019 - 01.2022
Senior Negotiator
Peter Ball and Co
03.2011 - 11.2019
Senior Supervisor
02 Telefonica UK Retail
06.2006 - 03.2011
BSC (Hons) 2:1 - Sports Development
University of Gloucestershire
BTEC Level 3 - Sports Development and Fitness
Gloucestershire College
Level 3 Diploma - Health, Safety, Security and Employment Standards
GCSE's - Including English, Mathematics and Science
Cheltenham Kingsmead School
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