Lucy Humm
Pontefract,Wakefield
Summary
English literature and media communications graduate, with upper second-class honours (2:1). Eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Offering strong leadership potential with background in team coordination and project management. Knowledgeable about fostering teamwork, communication, and problem-solving in dynamic environments. Ready to use and develop leadership, organisational, and interpersonal skills.
Overview
1
1
Certification
10
10
years of post-secondary education
5
5
years of professional experience
Work history
Team leader
Jack Wills
Castleford, Wakefield
2024.09 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Improved customer satisfaction through close collaboration with the team.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Managed cash register operations during peak hours to ensure quick service.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Kept shop floor clean and organised to enhance customer experience.
- Ensured visual merchandising standards with regular display updates.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Updated product labelling and pricing to reflect discounts and offers.
- Processed returned or exchanged items and provided refunds to customers.
- Maintained accurate records to track cash handling activities.
Content ambassador
Leeds Beckett University
Leeds
2025.12 - 2026.07
- Followed regulatory guidelines whilst creating content.
- Produced high quality, impactful content to strict deadlines, consistently meeting brand standards.
- Conceptualised and produced engaging multimedia content to elevate brand visibility and audience engagement.
- Observed brand voice and style guidelines for cohesive content.
- Participated in a podcast episode, speaking on relatable topics regarding university and giving useful advice.
- Delivered high-quality videos through precise audio and visual editing.
- Worked on multiple projects simultaneously, demonstrating excellent time-management skills.
- Creating content to engage target audiences; reaching up to 180k views on Tiktok.
Retail assistant
WHSmith
Pontefract, Wakefield
2023.09 - 2024.09
- Boosted sales through suggestive selling techniques.
- Assisted in stock replenishment to maintain store appearance.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Delivered excellent customer service by answering queries and providing product information.
- Updated product labelling and pricing to reflect discounts and offers.
- Tagged products quickly and accurately with price tags and stickers.
- Accepted card, cash and cheque payments in POS register system.
Barista
Costa Coffee
Glasshoughton , Wakefield
2023.06 - 2023.09
- Ability to multitask and prepare multiple drinks efficiently.
- Attention to detail when preparing orders.
- Promoted seasonal beverages effectively increasing their uptake.
- Maintaining cleanliness and hygiene, ensuring that products are not cross contaminated and being attentive to potential hazards in the workplace.
- Attentive to customer needs by having a broad understanding of allergens, preferences and dietary requirements.
- Rotating stock precisely and carefully to ensure food and beverage is used by the correct date.
- Managed high volume orders during peak hours maintaining quality of service.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Retail assistant
Build-A-Bear Workshop
Manchester, Arndale
2022.11 - 2023.05
- Assisted customers in locating specific items to boost satisfaction.
- Helped in the setup of special events and promotional activities within the store.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Offered excellent customer service by welcoming guests with warmth and enthusiasm.
- Upsold offers and hit sale expectations.
- Assist customers during peak hours, providing recommendations that have led to an increase of sales monthly.
- Actively listened to customers, acting on their requests and responding with knowledge confidently to ensure they are satisfied with their customer service.
- Supported team members for improved operational efficiency.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered engaging performances by incorporating audience interaction into routines.
Marshal
Gravity Active Entertainment
Castleford, Wakefield
2021.06 - 2022.12
- Provided a professional and friendly customer service to ensure a pleasant customer service.
- Confidently harnessed customers and offered support and guidance when rock climbing or ziplining. Reassuring customers of safety rules and remaining vigilant to maintain health and safety guidelines.
- Managed large groups of customers when hosting parties by taking a leadership role and communicating to both customers and team members. I have been able to provide fantastic customer service and have received great feedback from customers.
- Served food and drinks with professionalism and skill, maintaining presentation and quality standards.
- Upkeeping the cleanliness of the kitchen, café and seating area to maintain guest comfort and hygiene.
- Assisted customers with food and drink selection, offering knowledge of current deals and allergens.
- Worked in a fast-paced environment, remaining focused and driven to meet customer needs.
- Trained new marshals to uphold professional standards.
Education
GCSES -
The Kings School
Pontefract, Wakefield 2015.01 - 2020.01
A LEVEL, BTEC -
New College
Pontefract, Wakefield 2020.01 - 2022.01
Bachelor of Arts - English Literature and Media Communications
Leeds Beckett University
Leeds 2023.09 - 2026.07
Skills
- Communication
- Time management
- Customer service
- Marketing
- Active listening
- Team management
- Visual display creativity
- Sales persuasion
- Cash register operation
- Efficient multitasking
Certification
- Team leader trained.
- Completed compliance training.
Affiliations
- Content Creation
- Sports and exercise
Timeline
Content ambassador
Leeds Beckett University
2025.12 - 2026.07
Team leader
Jack Wills
2024.09 - Current
Retail assistant
WHSmith
2023.09 - 2024.09
Bachelor of Arts - English Literature and Media Communications
Leeds Beckett University
2023.09 - 2026.07
Barista
Costa Coffee
2023.06 - 2023.09
Retail assistant
Build-A-Bear Workshop
2022.11 - 2023.05
Marshal
Gravity Active Entertainment
2021.06 - 2022.12
A LEVEL, BTEC -
New College
2020.01 - 2022.01
GCSES -
The Kings School
2015.01 - 2020.01