Lucy Hollister

• Played an instrumental role in business growth through strategic planning and execution of sales targets by breaking down the Annual Target to more managable monthly KPI's for my team, assessed and reviewed these targets accordingly based on productivity and results from the team. Target for 2023 was £466,000 - achieved £498,000. Target for 2024 was £504,000 - achieved £506,000.
• Fostered a collaborative work environment through efficient team management skills, managing a team of upto 4 members.
• Ensured all lettings staff were fully trained and compliant with industry regulations, creating a high-performing, goal-oriented team that achieved a significant increase in lets agreed and reduced void periods, with several team members promoted as a result.
• Achieved a high occupancy rate through proactive lettings management. Managed and resolved client issues for enhanced customer service.
• Leveraged local knowledge to advise clients on best areas for investment properties, by conducting thorough market research. Ensuring competitive rental prices, thus Increasing revenue by implementing effective marketing strategies for property listings.
• Successfully managed day-to-day branch operations, achieving operational excellence. Led team meetings to boost staff morale and productivity.
• Ensured legal compliance in all transactions, reducing risk of penalties or disputes.
• Built strong relationships with landlords to secure long-term contracts, managed customer relationships to achieve high satisfaction rate.
• Managed 250+ rental properties with outstanding planning and organisation. Fully managed business was at 186 when I joined the company, I increased this number by 67 during my time at Hunters and ensured I retained the business.

• Accessed monthly rental and sales market reports and company databases to identify rental solutions and meet clients' needs.
• Gathered, distributed and maintained all marketing plan materials such as graphics, revenue goals and new business benchmarks.
• Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
• Answered phone calls and emails from potential and existing customers.
• Crafted detailed tenancy agreements in full compliance with all relevant regulations.
• Rigorously vetted prospective tenants by collecting ID Checks, Residential, and Income references and performing credit checks.
• Managed property enquiries from prospective landlords through multiple Valuation Requests and Self Generated Market Appraisals.
• Conducted up to 20 viewings a week, to help my team when needed.
• Generated lists of properties compatible with landlords' needs and financial resources.
• Coordinated appointments with prospective tenants to showcase houses and plots.
• Assisted clients with corporate relocation services, managing their tenancy and drawing up Non-Housing AST Contracts.
• Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.

Keeping on top of my Portfolio by communicating efficiently with Clients and Landlords to establish an understanding on terms and agreements between all parties. Emailing and Calling the new clients, giving a good first impression, gathering enough information to find a property that is right for them; bearing them in mind when new properties come up that suit their needs, filling their needs and thus hopefully exceeding their expectations as a company. Carrying out viewings with Applicants; being punctual for all appointments, being well presented both physically and in my manner to sell the property and the company to clients, being knowledgeable about the properties I am visiting so I am able to answer any queries they may have. Submitting and Accepting Offers with efficient communication and Negotiation with the applicant and the landlord to ensure both parties are happy with the offer and everything is agreed and arranged before the tenancy start date. My general administration consists of making sure we have everything in place ready for the property, tenant, and my company for the move in. Checking safety and compliance certificates, uploading them to the system, making sure payments are completed, agreements are written up, and completion emails are sent. Informing the Finance Departments of this and completing the tenancies.

Directed management of 50-60 properties from contract signing until listed on market.
Utilised strong telephone skills to communicate with customers, driving listing progress.
Prepared properties for listing by coordinating photographs and writing descriptions.
Performed ID verification to secure transactions and maintain compliance standards.
Focused on administrative responsibilities including invoicing and fee processing.
Encouraged upselling of additional services to boost business opportunities.
Maintained comprehensive spreadsheets and organised contract files for reference.
Collaborated with negotiators and property consultants on vendor inquiries.

• Direct interaction with the public, delivering impeccable customer service using my ability to communicate will with a wide variety of customers. Up selling products and hitting incentives when challenged. Problem-solving under pressure when dealing with issues and complaints. Answering the phone and providing callers with information, and dealing with them in the most appropriate and efficient way.. Greeting visitors and handling their enquiries, going above and beyond to ensure their first impression of the company was a good one.