Lucy Hart

• Building excellent rapport and trusting relationships with clients and HNWI often dealing with sensitive, confidential and emotional matters all whilst managing client expectations.
• Manage a diverse client base, providing personalised recommendations and creating opportunities for clients to meet and form relationships.
• Conducting in-depth client interviews and profile writing.

• Generated high-quality leads and facilitated meetings for a variety of companies.
• Managed a comprehensive database, conducted data cleansing, and implemented successful lead generation strategies.

• Conducted Business Development and Strategic Partnership Outreach.
• Added, reviewed, and published new products on the Winerist site.
• Managed online bookings, created bespoke tours, and confirmed details.

• Worked in an SEN unit at a primary school in West London.
• Supported children aged 4-9 with various Special Educational Needs.

• Worked on a PICU ward supporting young adults with mental health issues.
• Completed various training courses, conducted risk assessments, and accompanied patients on individual/group outings.

• First point of contact for new enquires in person or on telephone.
• Conducted client interviews and wrote client profiles.
• Provided emotional support and personal matchmaking services.

• Provided administrative support to the HR Manager, Professional Legal Education Manager, and Occupational Health & Safety Manager.
• Planned and organized legal training, events, and conferences.
• Worked as part of the management team, gaining insight into the legal process and extensive experience with a large, diverse client base.

• Creative Resources Assistant, RDF Media April 2003 - Jan 2004
• Product Assistant, QVC Shopping Channel Feb 2002 - Jan 2003
• Film Production Assistant, Various Oct 2001 – Dec 2001
• Production Secretary, TV for Channel 4 Dec 2000 – June 2001
• Newsroom Assistant, ITN June 2000 – Dec 2000