Lucy Haley
Hambleton,Selby
Summary
Dynamic and detail-oriented professional with a strong foundation in critical thinking and effective communication. Demonstrates exceptional technology proficiency and adaptability under pressure, ensuring seamless operations in fast-paced environments. Proven leadership skills complemented by a collaborative spirit, fostering teamwork and achieving organisational goals. Seeks solutions to problems and applies analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing situations. Committed to leveraging administrative skills and time management expertise to drive efficiency and success in future endeavours.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Detention Officer
West Yorkshire Police
Leeds, West Yorkshire
10.2023 - Current
- Conducted routine checks for potential security breaches, ensuring a safer environment.
- Managed conflict situations effectively to maintain peace within the facility.
- Communicated clearly with diverse groups of inmates, facilitating smoother operations.
- Contributed to improved operational efficiency by training new staff members.
- Collaborated closely with fellow officers for better team coordination on tasks.
- Delivered timely reports on detainee behaviour, aiding in assessment and treatment plans.
- Ensured detainee and staff safety through thorough monitoring and surveillance.
- Carried out emergency procedures effectively under stressful conditions, safeguarding lives.
- Maintained high levels of security by following strict protocols and procedures.
- Demonstrated professionalism whilst dealing with agitated detainees to defuse tension.
- De-escalated threatening behaviours, using restraint techniques when necessary.
- Observed prisoner conduct to detect suspicious behaviour.
- Conducting thorough risk assessments to ensure each individual receives the correct level of care.
Duty Manager
TeamSport Indoor Karting
01.2022 - 10.2023
- Adhering to strict health and safety procedures at all times
- Managed front-of-house operations to maintain a high level of service.
- Handled cash transactions accurately for financial integrity.
- Ensured customer satisfaction with prompt problem resolution.
- Handled complaints professionally, leading to improved customer retention rates.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Coordinated staff schedules to maximise productivity.
- Delivered excellent customer service through effective communication skills.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
Prisoner Custody Officer
GeoAmey
01.2020 - 01.2022
- Completed large amounts of paperwork to a high standard.
- Assisted in different courts across the country and ran my own dock.
- Provided compassionate care whilst managing suicidal or mentally ill prisoners.
- Conducted body searches on arriving detainees to prevent contraband entry.
- Kept records up-to-date with accurate information about each inmate's behaviour and progress.
- Safeguarded prisoner welfare with regular checks and reporting any health concerns.
- Delivered appropriate handling of physically aggressive detainees whilst ensuring personal safety.
- Communicated effectively with other officers, fostering a collaborative working environment.
- Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
- Kept accurate and timely data in prisoner records and carried out other administrative duties.
Bartender/Waitress
The Chequers Inn
01.2019 - 01.2020
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Responded promptly to customer inquiries, improving overall satisfaction rate.
- Increased upselling success rate by learning about various drink profiles and preferences.
- Built rapport with patrons for improved customer experience.
- Delivered exceptional customer service, resulting in repeat business.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Worked collaboratively within a team to ensure smooth operation during peak hours.
Education
High School - Maths, English, Science
Selby High School
01.2011 - 01.2016
Diploma - Creative Media Production and Technology
Selby College
01.2016 - 01.2017
Skills
- Critical thinking
- Effective communication
- Technology proficiency
- Adaptable Under Pressure
- Attention to detail
- Interpersonal Skills
- Time Management
- Collaboration/Teamwork
- Leadership Skills
- Administrative skills
Timeline
Detention Officer
West Yorkshire Police
10.2023 - Current
Duty Manager
TeamSport Indoor Karting
01.2022 - 10.2023
Prisoner Custody Officer
GeoAmey
01.2020 - 01.2022
Bartender/Waitress
The Chequers Inn
01.2019 - 01.2020
Diploma - Creative Media Production and Technology
Selby College
01.2016 - 01.2017
High School - Maths, English, Science
Selby High School
01.2011 - 01.2016