Lucy Greenwood
Llanelli,Carmarthenshire
Summary
Results-oriented professional recognized for strong analytical and communication skills, ensuring thorough evaluations and actionable feedback. Proven ability to adapt quickly to new challenges while maintaining high standards of quality and service delivery. Committed to fostering positive outcomes in collaborative environments.
Overview
7
7
years of post-secondary education
9
9
years of professional experience
Work history
Functional assessor
Capita
Swansea, City and County of Swansea
2025.07 - Current
- Maintained up-to-date knowledge of assessment criteria and industry standards, ensuring fair assessments.
- Produced comprehensive reports, ensuring compliance with policies and procedures while delivering documentation in a timely manner.
- Providing high-quality support to patients through face to face and telephone contact, offering support and reassurance to complete in-detail assessments while creating a positive rapport.
- Facilitated support for team members in adapting to policy changes and decision-making processes, enhancing collaboration across all levels.
- Engaged in mandatory and additional learning to enhance skills and contribute to ongoing professional development.
Community mental health nurse
NHS SWYT
Halifax, Calderdale
2024.07 - 2025.07
- Delivered Dialectical Behavioural Therapy (DBT) and other therapeutic interventions for a case load of 30 plus over the area of Calderdale to support with mental health, and completed further learning in DBT to further support professional development
- Coordinated with multidisciplinary health teams both internally and externally to provide holistic care.
- Devised individual care plans to improve patients' mental wellbeing.
- Provided education and advice on coping mechanisms, enhancing patients' self-management skills and promoting their mental wellbeing.
- Responded to crisis situations across Calderdale, ensuring safety of all parties and providing immediate support for diverse health conditions.
- Assessed risk factors and made referrals to maintain patient safety.
- Managed medication administration across Calderdale, ensuring up-to-date knowledge and practice to minimise risk of error.
- Achieved patient trust by listening and responding empathetically to their concerns, maintaining a duty of candor.
- Adhered strictly to confidentiality laws protecting patient privacy rights.
- Facilitated student learning as a supervisor by providing guidance and resources.
Deputy ward manager
Priory Hospital
Dewsbury, Kirklees
2022.10 - 2024.06
- Oversaw operations on two wards during staff absences, ensuring continuity of care and support for both teams.
- Coordinated daily ward operations to ensure seamless patient care, mitigate risks, and provide comprehensive support to ward staff.
- Supported with clinical ward management, primarily on a working-age adult ward of 16 patients with complex physical, cognitive and mental health, while also supporting the adjacent complex care elderly ward for ages over 65 with cognitive, mental health, and physical health conditions.
- Ensured adequate staffing levels on each shift, managing schedules, sickness, and liaising with agency to support.
- Mentored student and preceptorship nurses for improved clinical skills and professional growth.
- Developed personalised care plans for all patients under the ward's care.
- Managed emergency situations effectively, maintaining composure and ensuring patient safety.
- Instituted safety measures in the ward, mitigating potential health hazards.
- Upheld strict adherence to hospital policies and procedures, contributing to consistent high-quality service delivery.
- Provided emotional support to patients, carers, and staff throughout.
- Facilitated regular meetings with staff and patients to address feedback and resolve issues promptly, enhancing communication and satisfaction.
- Facilitated family contact, with consent, promoting understanding of patients' conditions and treatment plans.
- Participated in regular training sessions for continuous professional development.
- Used oral, topical and IV medications to manage patient symptoms.
Team leader
NHS SWYT
Wakefield, West Yorkshire
2017.10 - 2022.10
- Provided leadership and direction, supervising activities to enhance team productivity and effectiveness.
- Conducted performance reviews to identify improvement areas for team members, guiding professional development.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Keeping up to date on policies and procedures and getting involved in training colleagues, supervising and teaching students, and providing extensive knowledge on patient care and risk management.
- Maintaining a good rapport with patients and staff, and giving opportunities to express concerns and offer support.
- Worked within a forensics mental health hospital, as a Band 6 team leader, supporting with primary nursing, nurse in charge, staffing, and responding quickly and safely to major incidents across 2 hospitals and 11 wards.
Education
Bachelor of Science - Mental Health Nursing
University of Huddersfield
Huddersfield 2014.09 - 2017.09
A-Levels - Health and Social Care
Huddersfield New College
Huddersfield, Kirklees 2012.09 - 2014.07
A-Levels - Double science
Huddersfield New College
Huddersfield, Kirklees 2012.09 - 2014.07
Skills
Functional assessments
Risk assessment expertise
Ward audit management
Mental health leadership
Ability to work in a team and support others
Team leadership
Commitment to learning
Fast learner
References
References available upon request.
Timeline
Functional assessor
Capita
2025.07 - Current
Community mental health nurse
NHS SWYT
2024.07 - 2025.07
Deputy ward manager
Priory Hospital
2022.10 - 2024.06
Team leader
NHS SWYT
2017.10 - 2022.10
Bachelor of Science - Mental Health Nursing
University of Huddersfield
2014.09 - 2017.09
A-Levels - Health and Social Care
Huddersfield New College
2012.09 - 2014.07
A-Levels - Double science
Huddersfield New College
2012.09 - 2014.07