Lucy Giles

I applied for the role of Sales Advisor when the job application was found - having been successful in this role, within a year I had been promoted to admin and Hospitality Manager. This was managing a team of people on our Super Car event dates and also arranging all the paperwork and finances that worked alongside these events - I was also still able to deal with customers directly which was perfect. A year after doing this to the best of my ability, I was then promoted once again to be the Assistant Office Manager, the role included looking after our office staff, a small team of 5/6, dealing with complaints, finances/cash handling and organization for the large experience events that we hold every weekend. I have prided myself on working exceptionally hard over these last 4 years and will continue doing so in any role given.

Working within the energy side of Wales has been incredibly insightful. My role to start was managing high-volume customer enquiries with friendly and knowledgeable service, dealing with complaints in a calm and empathetic manner, booking appointments and selling products tailored to each customer. Participated in regular training to maintain up-to-date knowledge on company products and policies. After a year and a half I moved over to debt collection, this included contacting customers diplomatically and respectfully and assist with payment planning. Remaining calm and poised when communication with difficult clients or in stressful situations as well as delivering exceptional customer service on all calls whilst maintaining a professional demeanor.

• Warmly greeted and served customers, promptly processing payments to minimize wait times.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
• Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Followed health and safety standards to protect customers from illness and cross-contamination.