Lucy Frodsham
New Malden,South West
Summary
A dedicated professional with strong crisis management capabilities, resilience, and stress management skills. Demonstrates exceptional time management and teamwork abilities, consistently delivering results under pressure. Committed to continuous improvement and collaboration, aiming to leverage these strengths in future career opportunities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Nursery Room Leader
Sweetmile Limited
Esher
03.2023 - Current
- Provided support and guidance to less experienced members of staff.
- Cooperated fully during inspections, demonstrating professionalism at all times.
- Engaged with others to provide the best work environment.
- Liaised with others to improve work days.
- Managed 5+ staff at any given time.
Rides and attractions host
Merlin Entertainments
Chessington, Kingston upon Thames
04.2020 - 11.2022
- Provided excellent customer service to guests, resolving complaints professionally.
- Participated in staff training programmes to improve knowledge of safety protocols and guest services.
- Collaborated closely with maintenance crew to report any issues with ride functionality.
- Demonstrated adaptability by working across multiple roles within the theme park as required.
- Worked and managed over 15+ members of staff on a daily basis.
Education
GCSEs - Design and Technology
Coombe Girls School
New Malden, Kingston upon Thames 09.2020 - 07.2022
GCSEs - English
Coombe Girls School
New Malden, Kingston upon Thames 09.2020 - 07.2022
GCSEs - Mathematics
Coombe Girls School
New Malden, Kingston upon Thames 09.2020 - 07.2022
Skills
- Crisis management capabilities - I am able to focus well under unexpected pressure from the job I am working on
- Resilience and stress management - I am confident trying new things in order to help me successfully complete a job even if multiple attempts are needed
- Time management - I am able to manage my time well and arrange my day to best suit the work needs and have a realistic idea on how long a job may take
- Teamwork - Working as a team has always been a strong point Being open minded and working well with others in a team
Affiliations
- Intricate design modelling
- DIY Projects such as fixing and creating tables, chairs and benches.
References
References available upon request.
Timeline
Nursery Room Leader
Sweetmile Limited
03.2023 - Current
GCSEs - Design and Technology
Coombe Girls School
09.2020 - 07.2022
GCSEs - English
Coombe Girls School
09.2020 - 07.2022
GCSEs - Mathematics
Coombe Girls School
09.2020 - 07.2022
Rides and attractions host
Merlin Entertainments
04.2020 - 11.2022
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