Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
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Lucy  Foster

Lucy Foster

Eddleston,Scotland

Summary

Ambitious and dependable young professional with a strong foundation in teamwork, leadership development, and customer service excellence. Skilled communicator known for staying composed under pressure, delivering high-quality service, and supporting team growth through training and mentorship. Certified in First Aid, highly punctual, organized, and solutions-focused. Eager to contribute meaningfully to dynamic organizations while embracing continuous learning and personal development.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Lifeguard

Midlothian Council
Edinburgh, Midlothian
04.2023 - 08.2024
  • Attended training regularly twice a month to maintain excellent fitness levels to meet physical job demands.
  • Observed swimmers attentively, quickly responding to risks and concerns.
  • Minimised accidents through diligent monitoring.
  • Remained calm under pressure to professionally handle evolving emergency scenarios.
  • Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
  • Set up and maintained pool equipment, to support safe and effective operations preventing damage and injuries.
  • Provided excellent customer service by fostering professional relationships with customers, ensuring a sense of safety and trust.
  • Delivered clear guidance to swimmers and maintained a calm demeanour in high-pressure scenarios.

Administrative assistant

Northstar Flooring
Edinburgh
01.2023 - 01.2024


Casual unpaid Work Experience for private family employment

  • Sorted and distributed incoming mail while preparing outgoing correspondence.
  • Organised documents into structured folders for efficient retrieval.
  • Read, sorted, and responded to basic emails, ensuring clear and prompt communication.
  • Interacted professionally with my colleague, consistently delivering exceptional service and continuing a positive relationship.
  • Held a flexible casual position to gain experience and develop practical skills.
  • Supported family operations through reliable and adaptable assistance.

Waitress

313 Detroit Pizza
Glasgow
08.2024 - 12.2024
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Managed table settings for enhanced dining experience.
  • Accommodated special event needs, provided customised services for parties.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Maintained clean and organised dining area for customer comfort.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Retail sales associate

Morrisions
Dalkeith, Midlothian
01.2025 - 05.2025
  • Provided product knowledge to customers for informed purchases.
  • Advised customers on product selection based on their needs.
  • Managed stock levels for optimal store performance.
  • Boosted store reputation with excellent customer service skills.
  • Maintained tidy sales floor to enhance shopping experience.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Upheld company policies whilst interacting with customers and colleagues.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Education

Scottish Qualifications Certificate - National 5s

Lasswade High School Centre
Midlothian
08/2022 - 05/2023

Scottish Qualifications Certificate - Higher

Lasswade High School Centre
Midlothian
08/2023 - 05/2024

Scottish Qualifications Certificate - Advanced Higher

Lasswade High School Centre
Midlothian
08/2023 - 05/2024

Skills

  • Collaborative Teamwork
  • Exceptional Customer Service
  • Effective Communication Skills
  • Training and Leadership Development
  • Certified in First Aid
  • Composed and Reliable Under Pressure
  • Highly Punctual and Organized
  • Analytical and Strategic Problem-Solving

Certification


  • First Aid Certified
  • Fire safety


Affiliations

  • Outside of my professional schedule I find joy in travelling, fashion and social media, cooking, exercise and spending time with family and friends .

Timeline

Retail sales associate

Morrisions
01.2025 - 05.2025

Waitress

313 Detroit Pizza
08.2024 - 12.2024

Lifeguard

Midlothian Council
04.2023 - 08.2024

Administrative assistant

Northstar Flooring
01.2023 - 01.2024

Scottish Qualifications Certificate - National 5s

Lasswade High School Centre
08/2022 - 05/2023

Scottish Qualifications Certificate - Higher

Lasswade High School Centre
08/2023 - 05/2024

Scottish Qualifications Certificate - Advanced Higher

Lasswade High School Centre
08/2023 - 05/2024
Lucy Foster