Lucy Flora
London,UK
Summary
Detail-oriented professional transitioning into data analysis with a background in operations procurement and customer service. Proficient in structured data management, report generation, and decision support in dynamic environments. Completed training in data analytics tools including Excel, SQL, Tableau, Power BI, and Python, with a focus on trend identification and process improvement. Strong attention to detail and problem-solving skills, complemented by a collaborative approach and interest in environmental data forecasting.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Receptionist – Hostess
Los Mochis
Notting Hill, London
2025.04 - 2026.04
- Managed reservations, table allocation, and guest flow using structured booking data systems
- Produced regular service reports using guest data to identify trends and improve operations
- Analysed peak-time demand patterns to support better planning and customer flow
- Supported onboarding and training of new team members, ensuring process consistency
- Maintained accurate data entry and system updates in a fast-paced environment
Cocktail waitress
German Gymnasium (D&D London Ltd)
London
2024.03 - 2025.03
- Delivered service in a high-volume environment requiring strong organisation and multitasking
- Supported event operations and coordination under time pressure
- Maintained high standards of accuracy and efficiency during busy service periods
Team Member (Retail & Operations Support)
Mercato Metropolitano
London
2023.05 - 2024.03
- Supported inventory tracking, stock replenishment, and merchandising processes
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Assisted with operational documentation and process organisation
- Contributed to efficient stock flow and day-to-day retail operations
- Delivered orders promptly, ensuring high levels of customer satisfaction.
Freelance Translator
Skylab
Ukraine
2022.04 - 2022.12
- Translated and proofread technical and digital content with high attention to detail
- Translated technical manuals to aid user comprehension.
- Ensured consistency and accuracy across multilingual datasets and materials
- Improved client relationships by providing accurate and timely translations.
Buyer – Translator
Sunstones Ltd
Odesa, Ukraine
2021.07 - 2022.03
- Conducted market analysis to support supplier selection and cost optimisation
- Managed procurement data, supplier records, and purchasing documentation
- Produced reports to support operational and financial decision-making
- Collaborated with sales team for accurate forecasting of product needs.
- Negotiated contract terms and awarded supplier contracts to achieve optimum business profits.
Buyer – Translator
SmartTrack Logistics Company Ltd
Odesa, Ukraine
2019.12 - 2021.07
- Managed procurement workflows, ensuring accuracy and compliance with budgets
- Analysed supplier data and produced reports to support business decisions
- Maintained detailed records of purchasing and logistics activities
- Visited trade shows, showrooms and product design events to increase product offerings.
Personal Assistant & Translator
National Aerospace University
Kharkiv, Ukraine
2018.09 - 2018.12
- Provided administrative and organisational support to senior staff
- Coordinated logistics and documentation for international projects
- Provided personal assistance to CEO whilst travelling overseas on business trips.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
Education
INCO Academy
London 2026.01 - 2026.05
New City College
London 2025.09 - 2026.05
Capital City College Digital Academy
2024.10 - 2024.12
Bachelor of Science - Linguistics (Chinese Philology)
South Ukrainian National Pedagogical University
2014.09 - 2018.06
Skills
- Data Analysis & Reporting (Excel, Tableau, Power BI, SQL – developing Python)
- Excel: Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS, dashboards
- Data Cleaning & Data Quality Assurance
- Trend Analysis & Process Improvement
- Attention to Detail & Accuracy
- Problem Solving & Analytical Thinking
- Administrative & Operational Coordination
- Stakeholder Communication & Team Collaboration
- Multilingual: English (Fluent), Ukrainian & Russian (Native), Mandarin (Advanced)
ADDITIONAL INFORMATION
- Strong interest in environmental issues, sustainability, and data-driven decision making
- Interested in forecasting, trend analysis, and modelling
- Available to relocate within the UK
Certification
Google Data Analytics Google Issued Apr 2026 Credential ID FS55V9Y9MIQF
Languages
English
Fluent
Ukrainian
Native
Russian
Native
Chinese (Mandarin)
Advanced
Timeline
INCO Academy
2026.01 - 2026.05
New City College
2025.09 - 2026.05
Senior Receptionist – Hostess
Los Mochis
2025.04 - 2026.04
Capital City College Digital Academy
2024.10 - 2024.12
Cocktail waitress
German Gymnasium (D&D London Ltd)
2024.03 - 2025.03
Team Member (Retail & Operations Support)
Mercato Metropolitano
2023.05 - 2024.03
Freelance Translator
Skylab
2022.04 - 2022.12
Buyer – Translator
Sunstones Ltd
2021.07 - 2022.03
Buyer – Translator
SmartTrack Logistics Company Ltd
2019.12 - 2021.07
Personal Assistant & Translator
National Aerospace University
2018.09 - 2018.12
Bachelor of Science - Linguistics (Chinese Philology)
South Ukrainian National Pedagogical University
2014.09 - 2018.06