Lucy Flockhart
Liverpool,United Kingdom
Summary
Dedicated soon to be social worker with extensive experience in supporting women affected by domestic abuse, demonstrating strong interpersonal and communication skills. Skilled in providing emotional support, practical guidance, and multi-agency collaboration to safeguard and empower clients. Proven ability to assess risk, manage crises, and work effectively with vulnerable individuals in high-pressure environments. Committed to achieving the best outcomes for clients through reliability, dedication, and a person-centred approach. Adept at working both independently and within multidisciplinary teams, with a proactive and adaptable mindset. Career goal: To continue advocating for vulnerable populations while promoting safety, recovery, and empowerment.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Drug and Alcohol support worker
Red Rose Recovery
Blackburn, Blackburn with Darwen
05.2024 - 02.2025
- Provided one-to-one and group support to individuals with complex substance misuse and mental health needs.
- Developed and implemented personalised care and recovery plans in collaboration with clients and multidisciplinary teams.
- Conducted risk assessments, safeguarding checks, and crisis interventions to ensure client and community safety.
- Supported clients with relapse prevention strategies, harm reduction, and access to treatment or rehabilitation services.
- Liaised with external agencies (e.g. housing, probation, healthcare) to coordinate holistic support and improve outcomes.
- Maintained accurate case notes and managed a case load of 15. Progressed reports in line with confidentiality and data protection standards.
Health care assistant
Whiston Hospital
Liverpool, Liverpool
02.2018 - 03.2020
- Assisted in patient care, improved comfort and well-being.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Monitored and recorded patients' vital signs, including blood pressure, pulse, temperature, and respiration rate.
- Assisted with personal care tasks such as washing, dressing, feeding, and mobility support.
- Supported patients with dignity, empathy, and respect in line with individual care plans.
- Helped maintain a safe, clean, and comfortable environment for patients and staff.
- Reported any changes in patients' condition to nursing staff and followed care protocols.
- Promoted independence and emotional wellbeing through compassionate day-to-day support.
Teaching assistant in primary school
Spring well Primary School
Bootle, Sefton
04.2009 - 06.2016
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Assisted with the marking of pupils' work, providing constructive feedback where necessary.
- Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
- Facilitated group activities during lessons which promoted team-work amongst students.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Created positive, engaging learning environments to improve student experiences.
Army soldier
Ministry of Defence
Aldershot, Hampshire
11.1999 - 08.2005
- Provided frontline emergency medical care to soldiers and civilians in high-pressure and hostile environments.
- Deployed to Iraq (2003) as part of active combat operations, delivering trauma care and casualty evacuation under fire.
- Completed two peacekeeping tours in Bosnia and Kosovo, supporting humanitarian and stabilisation missions.
- Trained in battlefield first aid, triage, and advanced trauma life support procedures.
- Maintained medical readiness, supplies, and equipment in demanding field conditions.
- Worked as part of a multidisciplinary team to ensure the physical and psychological wellbeing of personnel.
- Left as a Lance Corporal leading and mentoring junior medics in both training and operational environments.
Education
Bachelor of Arts - Social Work
Liverpool Hope University
Liverpool 09.2021 -
GCSEs - High School
St Aidan's Church of England School
Poulton-le-Fylde, Lancashire 09.1993 - 06.1998
Certificate of Higher Education - Access to Social Work Studies
Hugh Baird College
Bootle 09.2018 - 08.2019
Skills
- Strong interpersonal and communication skills – experienced in supporting women affected by domestic abuse with empathy, respect, and professionalism
- Social work and advocacy experience – skilled in providing emotional support, practical guidance, and multi-agency collaboration to safeguard and empower clients
- Resilient and self-motivated – thrive in high-pressure and challenging environments, maintaining focus and professionalism in all situations
- Committed and hardworking – demonstrate reliability, dedication, and a consistent drive to achieve the best outcomes for clients and teams
- High-risk case experience – confident in assessing risk, managing crises, and working effectively with vulnerable individuals in complex or fast-paced settings
- Teamwork and independence – able to work collaboratively within multidisciplinary teams or autonomously when required
- Adaptable and proactive – quick to respond to changing needs and capable of making sound decisions under pressure
- Compassionate and person-centred – build trust and rapport to promote safety, recovery, and empowerment
Affiliations
- running
- collecting ducks
Accomplishments
I received a medal for the Iraq War 2003
Certification
I have a driving licence
References
References available upon request.
Timeline
Drug and Alcohol support worker
Red Rose Recovery
05.2024 - 02.2025
Bachelor of Arts - Social Work
Liverpool Hope University
09.2021 -
Certificate of Higher Education - Access to Social Work Studies
Hugh Baird College
09.2018 - 08.2019
Health care assistant
Whiston Hospital
02.2018 - 03.2020
Teaching assistant in primary school
Spring well Primary School
04.2009 - 06.2016
Army soldier
Ministry of Defence
11.1999 - 08.2005
GCSEs - High School
St Aidan's Church of England School
09.1993 - 06.1998