Lucy Fitter

Key Achievements

• Led Key Client Implementations: Played an integral role in the successful implementation of workforce transformation solutions for major clients, including Goldman Sachs and BlackRock. Ensured seamless onboarding to a new line of service, enhancing client satisfaction and operational efficiency.
• Vendor Collaboration: Worked closely with external vendor Benivo to set up and configure the platform, ensuring alignment with client requirements and business needs. Actively participated in weekly external calls to manage progress and resolve issues.
• Policy & Platform Alignment: Reviewed global mobility policies and collaborated with internal tax and immigration teams to ensure the platform was fully compliant and aligned with policy requirements. Identified areas of improvement, such as the removal of irrelevant toggles during the BlackRock implementation, which streamlined processes and enhanced the user experience.
• Team Training & Knowledge Sharing: Assisted in team training during client implementations. Conducted a mock call during the BlackRock implementation, receiving positive feedback for showcasing strong platform knowledge and effectively answering client queries.
• Entrepreneurial Approach: Maintained an entrepreneurial mindset by proactively seeking out alternative projects to contribute to the business. Supported the UK director in a PMO role, participating in calls, updating trackers, and ensuring that actions were completed in a timely manner, contributing to overall project success.
• Process Optimization: Leveraged extensive industry experience to flag inefficiencies and recommend improvements. Led initiatives to adjust internal documents and processes, ensuring alignment with evolving client needs.
• Project Management Support: Assisted with the action list from the June workshop, ensuring accountability across teams. Actively followed up on tasks, contributed to meetings, and provided support to senior leadership in driving continuous improvement initiatives.
• Cross-Functional Collaboration: Regularly liaised with internal teams, including tax and immigration departments, to ensure comprehensive solutions that align with both client-specific policies and broader global standards.
• Spearheaded the successful implementation of Goldman Sachs and BlackRock for new service lines, delivering measurable improvements in client satisfaction and operational efficiency.
• Identified and implemented process changes that streamlined operations, including the removal of irrelevant platform toggles during BlackRock’s implementation.
• Played a key role in supporting the UK director’s PMO functions, ensuring team accountability and completion of key project milestones.

• Acted as the main point of contact for assignees and their families throughout the relocation process, working closely with third-party vendors to provide support.
• Managed communication, provided immigration and tax guidance, arranged flights, secured temporary accommodation, and coordinated local registrations and permanent housing.
• Promoted to Senior Consultant within 3 months.
• Helped implement the intern scheme for major client Meta.

Responsibilities:

• Supported clients in determining their relocation needs and provided ongoing assistance in their new location.
• Delivered exceptional consultation throughout the relocation journey, assisting assignees and their families in navigating the process.
• Served as an extension of the client's mobility team, ensuring a smooth transition and excellent employee experience.
• Trained and certified on policies, benefits, and locations to offer appropriate relocation advice.
• Worked with various policies, including Managed Moves, Managed Budgets, Short- and Long-Term Assignments, and Lump Sum relocations.

• Primary point of contact for assignees, coordinating with third-party vendors to support relocations and manage communication.
• Assisted with immigration and tax matters, arranged flights, secured temporary accommodation, and coordinated with destination services for local registrations and permanent housing.
• Escalation point for business leaders and HR, offering proactive, commercially-relevant advice on international mobility and immigration.
• Developed and implemented new policies and processes.
• Managed graduate rotations on a triannual basis.
• Promoted to Client Manager for Société Générale.

• Assisted in hotel management areas including events, bar, and restaurant operations
• Promoted to Restaurant Supervisor in September 2016
• Won "Rising Star" award at Hogarths Oscars in 2016
• Managed customer accounts, handled negotiations, and resolved issues efficiently
• Attracted new customers while maintaining high service levels for existing clients
• Assessed team members’ strengths and assigned roles accordingly
• Nominated for "Apprentice of the Year 2016